Communicating Incident Updates

We're using xMatters to notify specific team members when an incident has been assigned to their group but has not yet been assigned to an individual in the group.  Our VP is subscribed to get messages when ever an incident is not immediately assigned to an individual.  However, once assigned to an individual all xMatters automatic notifications stop, unless Engage xMatters is used.  Our VP wants to always receive notifications on any incident regardless whether it's been assigned to an individual, or is still being actively worked.  Is there any 'automated' way that an alert can be generated to the VP for such events?  The only option I'm aware of is for resolving teams to make use of Engage xMatters to generate a status message on the progress of the incident. 

1 comment

Please sign in to leave a comment.