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Nagios Integration response options

I am not sure of where to go with this so I figure posting here would be a good start. 

Currently Nagios and xmatters are integrated and functioning. A few questions that maybe someone can answer or point me in the right direction. 

1. When an alert is acknowledge from any device, it does remove the alert in Nagios, but it seems to pop back after a few minutes. I am not sure where I can solve this. My desired result would be the alert is acknowledge, stop triggering it. 

2. The default responses for alerts within the Nagios integration are good, but I would like to change them to add a sticky acknowledgement until problem is resolved. 

 

 

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