When an alert is sent to xMatters and is acknowledged, after 1 minute the alert will fire again. I believe this is due to the interval of the host/service check in nagios.
My question is can this be changed to say once someone has acknowledge an alert, can we stop that from repeating every x minutes, but still show as a problem in Nagios ?
I am trying to get a better understanding of how that works. The code shows
nagiosCmdStr = "[" + timestamp + "] ACKNOWLEDGE_HOST_PROBLEM;" + msg.additionalTokens.host + ";2;1;1;" + msg.recipient + ";" + comment + " \\n";
What is ";2;1;1;" in reference to?