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Jira to xmatters

The Engage with xMatters functionality is working fine - has anyone needed to integrate with Jira Service Desk - to send every incident to xMatters?   I have created a WebHook within Jira - seems to be relatively easy.    I believe I have the setup on the xMatters side with a form in the communication plan for incident.   But - I'm missing something ... as I'm not getting any notifications within xMatters.

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