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Updating a xMatters event when a Jira issue is updated

I have a workflow in xMatters that results in a Jira Service Desk request being created. When a user is notified, they can assign the xMatters event to themselves and this also assigns the JSD request to them.

What I'd like to be able to do is have the xMatters event terminated if the user working on the JSD request marks it as resolved. I've installed the Jira Server Workflow Template and configured it. I've created a webhook in Jira so that it triggers the "Terminate Events" URL from the Jira Server Workflow.

I've then resolved a Service Desk ticket that was created by the first xMatters workflow but that action in JSD has not resulted in the corresponding xMatters event being marked as ended.

What am I misunderstanding here?

Thanks.

Philip

 

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