Acknowledge Time-out Feature

We are migrating from PagerDuty to xMatters and one feature we found incredibly useful in PagerDuty is the ability to set an Acknowledge Time Out on alerts.

Meaning, if an alert is acknowledged by someone it will only stay in that "Acknowledged" state for a specified period of time and then re-notify that person if the time-out is reached. 

This ensures team members do not acknowledge an alert and forget about it. 


Please sign in to leave a comment.