xMatters Agent SSL

Hi! we are using the xMatter agent and was working with no problem executing custom steps from cloud -> on premise agent -> internal system. 

We are now trying to send from our internal system -> on premise agent -> cloud 

and we are having some problems. 

Checking the health of the agent: 

{"status":"UP","details":{"agent":{"status":"UP","details":{"connected":true,"lastConnectedTime":"2020-01-28 18:52:20-0300","lastHeartbeatTime":"2020-01-28 18:58:10-0300"}},"diskSpace":{"status":"UP","details":{"total":6207111168,"free":3967320064,"threshold":10485760}}}}

Looks all good. But when tryng to test a custom step to see if we can reach the cloud we have this problem:

[netsol@SR-CADOI-AP01 xa]$ curl -x "" -H "Content-Type: application/json" -X POST -d'{
"ticket number" : "1072128190001",
"summary": "Web App registration is down",
"Salida": "close"
}' "https://localhost:8081/api/integration/1/functions/UUID-UUID-UUID/triggers?apiKey=UUID-UUID-UUID"
curl: (35) SSL received a record that exceeded the maximum permissible length.

When tryng only http we get an entry at the log:

2020-01-28 19:00:27,564 6814 [qtp1745608181-45] com.xmatters.xagent.services.HyraxProxy ERROR --- Failed forwarding to Hyrax: Entity may not be null

is there any way to disable ssl to test or get any idea of why is failing when calling from the same host?


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