We have implemented xMatters for our organization and have chosen to administer groups, group members via ServiceNow.
We have groups which have been granted the x_xma_xmatters.xmatters role. The group, group supervisor and members are successfully sync'ed; however, many of the users aren't getting a supervisor so escalation isn't working.
Should the Group Supervisor in xMatters automatically be added to the list of supervisors for a given user? e.g. if I am a member of both Support Group A and B. Support Group A has a group supervisor (Mickey Mouse) and Support Group B has a group supervisor (Minnie Mouse); upon exporting my user profile and checking the User Supervisor field, I should see the User ID for both Mickey and Minnie, should I not?