How to set users' supervisor via ServiceNow integration

We have implemented xMatters for our organization and have chosen to administer groups, group members via ServiceNow.

We have groups which have been granted the x_xma_xmatters.xmatters role.  The group, group supervisor and members are successfully sync'ed; however, many of the users aren't getting a supervisor so escalation isn't working.

Should the Group Supervisor in xMatters automatically be added to the list of supervisors for a given user?  e.g. if I am a member of both Support Group A and B.  Support Group A has a group supervisor (Mickey Mouse) and Support Group B has a group supervisor (Minnie Mouse); upon exporting my user profile and checking the User Supervisor field, I should see the User ID for both Mickey and Minnie, should I not? 


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