I need to setup xmatter has to call to primary person in shift and if that person didn't pick the call then need to wait 5 mins and xmatters again need to try for same person after 5 mins. If he again didn't pick call tnen call shof go to secondary person In shift.
So ,I have added wait time as 5 mins between primary and secondary person in shift tab. But the call is continuously getting primary person instead of waiting 5 mind after first missed call. Ut I do t want that. I need xmatters to wait 5 mins before calling again to same person. Please provide your help.