AIM and xMtters conference bridges

I am getting confused on conference bridges on within the AIM workflow. I want to page an incident and provide the xMatters bridge on the page so people can dial in without having to go into xMatters. 

On my incident form, I added a conference bridge section. In the workflow, I added a "Create xMatters Conference" step. 

I created an incident and received a page with bridge info. The incident was created in the Incidents page and had bridge info but the bridge id was different from the email. Obviously, I created 2 bridges when I intended to create just one. How do I create one bridge and get it on the email?


Please sign in to leave a comment.