We use xmatters for handling our standby shifts. The shifts is everyday from Monday to Saturday between 0800 am and 1100 pm.
The issue we experience is that if a incident happens outside the shift and is not solved we don't get any notification when the shift starts.
Example of desired functionality:
A incident happens on saturday morning at 0400 am, as soon as the shift starts at 0800 am I would like to receive a notification.
Thanks in advance for the help.