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anyone integrated Engage with xMatters in ServiceNow Agent Workspace?

Dilshan Perera

April 27, 2021 06:56

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  Timothy Wyatt May 03, 2021 14:31

  I've not heard of one.  There is a GitHub to integrate it into Problem Management that I was hoping someone would re-engineer to be applicable to other modules within ServiceNow (my company has a strong use case for it to be integrated into Change Management for requesting status on changes where the implementers have gone silent and a status is required).  Seems like if it's able to be modified to go into Problem it should be straight forward enough for someone to make it easily convertable for the other major modules as well.

   

  Anyone up to the challenge? :)