Can an agent-written message be sent?

We've been working on setting up an on-call rota where each shift consists of two people. While an incident will be acknowledged by the first person to do so, we don't want the second person to be unavailable for the first person to lean on for advice.

So I'm trying to see if there is a way of defining a message that would allow the first person to actually type some text and have that sent to the on-call staff so that the second person receives it and knows to get onto Slack or similar.

As far as I can tell, the initial message form is very structured and doesn't seem to have this capability but I'm wondering if I'm overlooking something?



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