I have a response action set to escalate. I sent a test event to a group that has 2 users in with a 15 minute wait until automatic escalation. The automatic escalation is working as intended but when the first user selects the escalate response action, it also waits 15 minutes. This seems to be contrary to the documentation for the escalate response action that states it would escalate immediately: "Stop notifying the user and immediately escalate the event to the next scheduled recipient."
Am I missing something?