This is the place for questions about xMatters products, features, best practices, use cases, advice, and favorite (toolchain) recipes. Ask us anything! Well, almost anything.

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New Support Videos on xMatters YouTube! Mario Guisado 1 comment 0 votes None
Has xMatters explored a Shift Swap feature in the "Add Absence" feature Mark Albright 4 comments 0 votes None
Has xMatters considered entering a Date field next to Tested/Not Tested column in Devices list Mark Albright 4 comments 0 votes None
Books on xMatters John W Johnson 1 comment 0 votes None
Multiple escalating shifts (with user rotation in each by week) Joe Burnett 3 comments 0 votes None
Max Volume Jeff Wright 4 comments 0 votes None
xMatters-provided integrations and steps Philip Colmer 3 comments 0 votes None
Joust has landed! Emily Sait 0 comments 0 votes None
Preserving step outputs as event properties Philip Colmer 3 comments 0 votes None
Incidents and events Philip Colmer 2 comments 0 votes None
Hide device information from all but own group users michel 1 comment 0 votes None
Server Health Check through xMatters Rohit Singh 1 comment 0 votes None
Exporting an event log automatically VL 1 comment 0 votes None
Use a variable for URL Redirect? Christian Schroeder 4 comments 1 vote None
Subscription Scope - Multi Select Renae Gaskins 1 comment 0 votes None
What to do with Zero Responses? Ryan Duclos 2 comments 0 votes None
Escalation time Szukai 1 comment 1 vote None
Emergency Disasters, Extreme Weather Conditions In India Information Marina Sylber 2 comments 0 votes None
Getting an error while clicking on "member" tab Shwetha Gannavaram 2 comments 0 votes None
Indy is here! Emily Sait 0 comments 0 votes None
Managing The Schedule Nick Piggott 3 comments 0 votes None
What is the purpose of elapsed time bar in the event tracking tab paul murphy 1 comment 0 votes None
Ring person again if the alert is still active after 1 hour paul murphy 1 comment 0 votes None
How would I ring somebody if alert is not handled by certain time paul murphy 5 comments 0 votes None
How to page primary and secondary multiple times before falling back to others paul murphy 4 comments 0 votes None
Removing a user from the roster in the future Jason Schellberg 1 comment 0 votes None
Setting up a shift weekday shift that starts on Sunday Jason Schellberg 1 comment 0 votes None
Setting up On-Call Shifts Tina Wong 2 comments 0 votes None
How to set users' supervisor via ServiceNow integration Curtis Rowell, Sr 8 comments 0 votes None
Automated Weekly email for XMatters OnCall's Debanand Mishra 1 comment 0 votes None