This is the place for questions about xMatters products, features, best practices, use cases, advice, and favorite (toolchain) recipes. Ask us anything! Well, almost anything.

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New Support Videos on xMatters YouTube! Mario Guisado 1 comment 0 votes None
Group Performance report details Beth Hamill 3 comments 0 votes None
Incoming Phone Calls? Linda Seley 3 comments 0 votes None
Out Run is revving up instances Emily Sait 0 comments 0 votes None
Group supervisor left, cannot add new supervisor or delete group Julia Raehl 1 comment 0 votes None
Escalate Response Action Timing Bradley Shubin 5 comments 0 votes None
Does the alert escalates to agents from one shift to another? if it is unanswered? Anil 1 comment 0 votes None
Is there any REST API to create text(SMS) jinquan 1 comment 0 votes None
Offline copy of the rotas Dan Wright 1 comment 0 votes None
You’ve got Ninja on your side Emily Sait 0 comments 0 votes None
can't logon xMatters' website - https://hsbc.hosted.xmatters.com Tiny Z L ZHONG 0 comments 0 votes None
How to receive phone call from Xmatters umair_aziz 1 comment 0 votes None
Cover all your bases with Missile Command! Emily Sait 0 comments 0 votes None
Possible to update calendar through json/csv/confluence Leaf Lockwood 2 comments 0 votes None
Escalation to same user contact within same shift James Smith 3 comments 1 vote None
Conference Bridge Escalation to Next Group Carlos Gomez 3 comments 0 votes None
Reapeats margaret condon 2 comments 0 votes None
The Eagle has landed — Lunar Lander is live! Karla Poplawski 0 comments 0 votes None
Can an agent-written message be sent? Philip Colmer 2 comments 0 votes None
How to stop escalating when i hit the 99,999 wait Dave Cuozzo 1 comment 0 votes None
Send different messages based on event trigger Dave Cuozzo 2 comments 0 votes None
Can we export group shift rotation to csv/excel? Maria Lopez22 1 comment 0 votes None
Export a list of existing subscriptions Mark Albright 9 comments 0 votes None
Adhoc event support with existing groups Dan Wright 1 comment 0 votes None
how integrate ms teams shift schedule with xmatters Madhu Paturi 2 comments 0 votes None
Default event terminated if no response Julia Raehl 4 comments 0 votes None
Has xMatters explored a Shift Swap feature in the "Add Absence" feature Mark Albright 5 comments 0 votes None
Has xMatters considered entering a Date field next to Tested/Not Tested column in Devices list Mark Albright 4 comments 0 votes None
Books on xMatters John W Johnson 1 comment 0 votes None
Multiple escalating shifts (with user rotation in each by week) Joe Burnett 5 comments 0 votes None