This is the place for questions about xMatters products, features, best practices, use cases, advice, and favorite (toolchain) recipes. Ask us anything! Well, almost anything.

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New Support Videos on xMatters YouTube! Mario Guisado 1 comment 0 votes None
Alert Message not in Outputs Damien Sturt 1 comment 0 votes None
Advanced schedule Michele Bartolucci 1 comment 0 votes None
My Android phone is not ringing for xMatter notifications. Murali Deepala 3 comments 0 votes None
Understanding Properties Karl Zander 2 comments 0 votes None
Post to a Slack Channel Karl Zander 2 comments 0 votes None
Primary and secondary rotation Ipunko 1 comment 0 votes None
Work flow page missing praveen 2 comments 0 votes None
Reactivate an inactive user Ken House 1 comment 0 votes None
Away we go! Pole Position here Karla Poplawski 0 comments 0 votes None
Group Performance report details Beth Hamill 3 comments 0 votes None
Incoming Phone Calls? Linda Seley 4 comments 0 votes None
Out Run is revving up instances Emily Sait 0 comments 0 votes None
Group supervisor left, cannot add new supervisor or delete group Julia Raehl 1 comment 0 votes None
Escalate Response Action Timing Bradley Shubin 6 comments 0 votes None
Does the alert escalates to agents from one shift to another? if it is unanswered? Anil 1 comment 0 votes None
Is there any REST API to create text(SMS) jinquan 1 comment 0 votes None
Offline copy of the rotas Dan Wright 1 comment 0 votes None
You’ve got Ninja on your side Emily Sait 0 comments 0 votes None
can't logon xMatters' website - https://hsbc.hosted.xmatters.com Tiny Z L ZHONG 0 comments 0 votes None
How to receive phone call from Xmatters umair_aziz 1 comment 0 votes None
Cover all your bases with Missile Command! Emily Sait 0 comments 0 votes None
Possible to update calendar through json/csv/confluence Leaf Lockwood 2 comments 0 votes None
Escalation to same user contact within same shift James Smith 3 comments 1 vote None
Conference Bridge Escalation to Next Group Carlos Gomez 3 comments 0 votes None
Reapeats margaret condon 2 comments 0 votes None
The Eagle has landed — Lunar Lander is live! Karla Poplawski 0 comments 0 votes None
Can an agent-written message be sent? Philip Colmer 2 comments 0 votes None
How to stop escalating when i hit the 99,999 wait Dave Cuozzo 1 comment 0 votes None
Send different messages based on event trigger Dave Cuozzo 2 comments 0 votes None