Welcome to the xMatters community!

We created this site for our customers and partners and we encourage you to explore, engage, and learn. To ensure that this community is fun and helpful, professional and respectful participation is expected... and troll-like behavior won't be tolerated.

xMatters Support

  • Community
  • Knowledge Base
  • News & Updates
  • Products & Docs
  • Status
Submit a Request Sign in
  1. xMatters Support
  2. Knowledge Base
  3. Notifications & Delivery

Notifications & Delivery

Follow New articles New articles and comments

  • Alert log error on SMS delivery: Notification undelivered; [30005] Unknown destination handset
  • Issues with SMS notification, receiving error 30003 "Message Delivery - Unreachable destination handset"
  • SMS Unicode letter replacement in the Philippines
  • Best Practice for SMS to Japan
  • xMatters SMS Reference Guide
  • Unicode and its impact on SMS
  • 3G Mobile Network Shutdown in the US
  • Overriding "Do Not Disturb" settings on an iOS mobile device
  • Voice messages read large numbers as a whole rather than individual digits
  • Using iOS 15 Focus with xMatters
  • STIR/SHAKEN and "Verified" labels for xMatters phone calls
  • Untested user devices
  • xMatters mobile app permissions (iOS and Android)
  • HTML body property is null or empty when initiating a workflow by email
  • Receiving "Response already received" notifications
  • iOS mobile app: configuring custom sounds
  • Renotify users if no response is received
  • Voice notifications going straight to voicemail
  • Images in messages are not displaying when using the iOS mobile app
  • Automating a conference bridge based on a third party ticket or incident system
  • Text disappearing when filling in fields in a message form
  • Escalation notifications are being sent to the wrong user
  • Downloading and importing custom recordings in xMatters
  • A user is being notified before their shift has started
  • Email trigger: Adding the email subject to the xMatters notification
  • Viewing notifications that were sent to specific groups or users
  • Registering for domestic SMS in India
  • Troubleshooting API call errors
  • EPIC command generates an "Access is denied" error
  • Sending a message to specific user devices
  • 1
  • 2
  • 3
  • ›
  • »

xMatters Support

Support is the best place to get help on all xMatters products. Our team of expert support staff and users inside our community can help you get the right answer.

  • xMatters on Twitter
  • xMatters on Facebook
  • xMatters on LinkedIn
  • xMatters on Youtube

Other resources

  • Product Help
  • Free Online Training
  • Integrations
  • REST API
  • Corporate

Get in touch with support

  • Submit a request online
  • Contact xMatters Customer Support

All content © 2023 xMatters inc & Everbridge, Inc. Privacy Policy Community Guidelines

Powered by Zendesk