Welcome to the xMatters community!

We created this site for our customers and partners and we encourage you to explore, engage, and learn. To ensure that this community is fun and helpful, professional and respectful participation is expected... and troll-like behavior won't be tolerated.

xMatters Support

  • Community
  • Knowledge Base
  • News & Updates
  • Products & Docs
  • Status
Submit a Request Sign in
  1. xMatters Support
  2. Knowledge Base
  3. Notifications & Delivery

Notifications & Delivery

Follow New articles New articles and comments

  • ★ Registering for domestic SMS in India
  • Receiving "Response already received" notifications
  • iOS mobile app: configuring custom sounds
  • Renotify users if no response is received
  • Voice notifications going straight to voicemail
  • Images in messages are not displaying when using the iOS mobile app
  • Automating a conference bridge based on a third party ticket or incident system
  • Text disappearing when filling in fields in a message form
  • Escalation notifications are being sent to the wrong user
  • Downloading and importing custom recordings in xMatters
  • A user is being notified before their shift has started
  • Email trigger: Adding the email subject to the xMatters notification
  • Viewing notifications that were sent to specific groups or users
  • Troubleshooting API call errors
  • EPIC command generates an "Access is denied" error
  • Sending a message to specific user devices
  • Nothing is happening when I press a key to listen to a voice message notification
  • Reviewing device details of a user notification failure
  • How responses and response actions work
  • SMS Notification Error: [631] Mobile network operator error
  • SMS Notification Error: [633] Message failed due to unknown mobile operator error
  • Bypassing the "Do Not Disturb" setting on a mobile device
  • Incoming calls from xMatters are marked as spam, fraud, or scam on my call display
  • SMS known issues and resources
  • Why does the number for a response option change when responding via SMS?
  • Conference bridge call rates
  • SMS message rates
  • Mobile app device not showing in a user's devices via the web UI even though the app is installed and connected
  • Overriding Do Not Disturb settings in the xMatters Android mobile app
  • Why are the caller IDs of the incoming notifications I receive incorrect?
  • 1
  • 2
  • 3
  • ›
  • »

xMatters Support

Support is the best place to get help on all xMatters products. Our team of expert support staff and users inside our community can help you get the right answer.

  • xMatters on Twitter
  • xMatters on Facebook
  • xMatters on LinkedIn
  • xMatters on Youtube

Other resources

  • Product Help
  • Free Online Training
  • Integrations
  • REST API
  • Corporate

Get in touch with support

  • Submit a request online
  • Contact xMatters Customer Support

All content © 2021 xMatters inc. Privacy Policy Community Guidelines

Powered by Zendesk