Welcome to the xMatters community!

We created this site for our customers and partners and we encourage you to explore, engage, and learn. To ensure that this community is fun and helpful, professional and respectful participation is expected... and troll-like behavior won't be tolerated.

xMatters Support

  • Community
  • Knowledge Base
  • News & Updates
  • Products & Docs
  • Status
Submit a Request Sign in
  1. xMatters Support
  2. Knowledge Base
  3. Notifications & Delivery

Notifications & Delivery

Follow New articles New articles and comments

  • SMS known issues and resources
  • Why does the number for a response option change when responding via SMS?
  • Conference bridge call rates
  • SMS message rates
  • Mobile app device not showing in a user's devices via the web UI even though the app is installed and connected
  • Overriding "Do Not Disturb" settings in the xMatters Android mobile app
  • Why are the caller IDs of the incoming notifications I receive incorrect?
  • Understanding Failed to Connect messages in xMatters logs (Voice Notifications)
  • Customizing and managing voice recordings for messages and conference bridges
  • SMS Notification Error: [569] Destination address suspended by carrier
  • Inadvertently submitted email responses
  • Setting up notifications for multiple nested temporary replacements
  • Supported versions of iOS and Android operating systems for the xMatters app
  • Calling users in China
  • Android: Unable to send SMS responses - Failure to Send
  • Different message content: comparing voice to email to SMS
  • What's the difference between inactive device, failed notification, and invalid device during notification delivery?
  • Investigating delays with message delivery via email
  • How to create responses that can connect you to a conference bridge
  • Device delay behaviors
  • Problems with xMatters notifications in China
  • Dynamic teams and notification de-duplication
  • Removing "No Scenario" from the available scenario list
  • Changing the email sender address for outgoing email messages
  • [T-Mobile] Voice calls are not reaching user devices
  • Creating a group of users to re-notify based on predefined criteria
  • Configuring and troubleshooting voice call behavior
  • E-mail notifications report as delivered but individuals don't appear to receive message
  • Understanding retries for conference calls
  • Is it possible to change how a voice message is acknowledged?
  • «
  • ‹
  • 1
  • 2
  • 3
  • ›
  • »

xMatters Support

Support is the best place to get help on all xMatters products. Our team of expert support staff and users inside our community can help you get the right answer.

  • xMatters on Twitter
  • xMatters on Facebook
  • xMatters on LinkedIn
  • xMatters on Youtube

Other resources

  • Product Help
  • Free Online Training
  • Integrations
  • REST API
  • Corporate

Get in touch with support

  • Submit a request online
  • Contact xMatters Customer Support

All content © 2022 xMatters inc. Privacy Policy Community Guidelines

Powered by Zendesk