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  1. xMatters Support
  2. Knowledge Base
  3. Reporting & Administration

Reporting & Administration

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  • Where can I get information about my user licenses?
  • Required fields for the User Upload file
  • Getting group information using the API
  • Spinning dial when exporting users
  • Running a report to see on-call notification times and responses
  • Role permissions in older xMatters instances
  • Ensuring users assign replacements when configuring temporary absences
  • Circular reference error when swapping two consecutive users in a shift rotation
  • Changing the group observers for multiple groups
  • Monitoring the health of an xMatters environment
  • Changing the affected groups for a scheduled temporary absence
  • How to manipulate the Subject NameID format in Azure for xMatters SSO
  • Updating a user or device's externally owned value using the xMatters API
  • Updating user roles using the xMatters API
  • Checking available user licenses
  • Adding a supervisor to multiple groups through the xMatters REST API
  • Data security and loss prevention
  • xMatters time synchronization standards 
  • How to read and use the System Audit report
  • Security vulnerability and penetration testing
  • xMatters incident management procedures
  • xMatters incident management communication
  • Instance decommissioning and data management
  • A user is replacing themselves during a partial shift absence
  • Checking temporary absences that happened in the past
  • Events can't be found when searching Recent Events report
  • Adding, modifying, and removing device types in xMatters
  • Where to find group, user, and notification data for custom reports
  • Exporting an xMatters Event log
  • Mobile-only users
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