Some users have reported a curious issue when attempting to 'drill-down' into a report on a touch-screen laptop running the Google Chrome web browser.
Issue details
When a user hovers over a link, such as the Response totals on the Tracking report, the cursor will change to a pointing hand, but tapping the screen will not activate the link.
Solution
This issue is actually due to the way Google Chrome handles touch events, and can be resolved by updating your browser settings:
- Open Chrome and navigate to the following URL:
- Change the value to Enabled.
- Click Relaunch Now to apply the changes.
You should now be able to interact with all of the different links and features within the xMatters user interface using your touch screen.
xMatters internal reference: DTN-5027
Comments
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Thank you for sharing the solution for this touch-screen issue with Google Chrome! Adjusting the Enable touch events setting is a practical fix that many users might overlook. As an additional tip, after enabling this, users could test their screen functionality using a pure white screen to ensure their touch screen is responsive and free of calibration issues. This ensures optimal performance when interacting with features like the xMatters interface. Great troubleshooting steps provided here!