Product Enhancements - Post Submission

As a faithful xMatters user, you’ve come up with an idea so fantastic, it will revolutionize the xMatters product in ways not yet imagined. Or perhaps, you’ve thought of a cool tweak that would make your work, and the work of other users just a little bit easier. You’ve submitted the enhancement idea to us, but then what?

What happens to enhancement requests once they’re submitted?

Submitted product enhancements aren’t immediately added into the product. Sorry about that, but here's why:

• When a request is received, our Product Managers review it carefully while taking multiple factors into consideration. If they decide that the idea has merit and believe it will provide an improvement, they mark it as “In Consideration”.
• All accepted product enhancements are added to a backlog, where we organize features and tasks into a priority order so we can evaluate how and when to assign each task to our development teams.
• Organizing the backlog is a constant give and take where Product Managers and Engineering teams carefully evaluate tasks and features to plan product releases based on what’s happening in the market, technical innovation, customer interest, the level of effort required, concurrent development streams, and many other factors. This effort leads to the creation of a roadmap where we plan out all upcoming themes and releases.
• When an accepted enhancement request fits into a theme or aligns with our development priorities and available resources, we add the feature to a release where it becomes part of the regular product development cycle. Sometimes, even the best idea might not fit a theme or requires too much work to do properly, and it must wait for the right opening.

When an accepted request makes it into the product, it most likely won't have the name you gave it in the feature request. The release documentation summarizes the new features and functionality, but doesn't call out specific product enhancement requests.

For a more in-depth look at how we deploy releases, check out xMatters Deployment & Early Access.