Mobile Apps and SAML

Some users may find that they cannot use their xMatters mobile apps with a local account that bypasses the instance's SAML configuration. If their user account does not have the "Enable Native Login for SAML" function assigned to one of their roles, the connection will fail.

This restriction ensures that mobile app users are required to have the same permissions as users accessing xMatters via the web user interface. All user accounts that bypass SAML, whether logging in via the mobile app or into xMatters with a browser, must now have the "Enable Native Login for SAML" permission.

The xMatters iOS and xMatters Android apps use Oauth2 token authentication to log on natively, as long as the user's account has the "Enable Native Login for SAML" function.   Note that by default this function does not belong to any user accounts except for those with the Company Administrator role.