General Questions

• ★ Updates and changes to the xMatters Support ticketing system
• ★ Impact of Russia-Ukraine Conflict
• Security Notice: Potential DDOS vulnerability for OpenSSL (CVE-2022-3602 & CVE-2022-3786)
• Security Notice: Apache commons-text vulnerability (CVE-2022-42889)
• Changes to URLs within the web user interface
• Generating a HAR file
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Notifications & Delivery

• What phone number does xMatters use when making voice calls?
• Alert log error on SMS delivery: Notification undelivered; [30005] Unknown destination handset
• Issues with SMS notification, receiving error 30003 "Message Delivery - Unreachable destination handset"
• SMS Unicode letter replacement in the Philippines
• Best Practice for SMS to Japan
• xMatters SMS Reference Guide
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Workflows & Integrations

• How to configure Splunk to process API calls via a proxy for the xMatters integration
• Splunk integration (on-prem) - unable to save configuration, Delete User failed error
• ServiceNow integration - HTTP 401 unauthorized errors
• Status trigger: statusChanged.by.id output is not null
• Running PowerShell on the xMatters Agent
• ServiceNow: 'Engage with xMatters' searches only return 10 results
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Flow Designer

• Including Slack blocks data in the "Post to Channel" step
• Using Java classes in flow steps with the xMatters Agent
• How to change the behavior of built-in Flow Designer steps
• Flow trigger returns HTTP status 202 (Accepted) but nothing happens
• Using the Activity Stream to review a Flow Designer injection request
• Limiting events generated by a flow
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Reporting & Administration

• Where can I get information about my user licenses?
• Required fields for the User Upload file
• Getting group information using the API
• Spinning dial when exporting users
• Running a report to see on-call notification times and responses
• Role permissions in older xMatters instances
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Searching & Syncing

• Deleting an externally owned object in xMatters
• Users page: the "None (Not in a Group)" filter does not apply to devices
• Viewing groups with no members or empty shifts
• Updating user IDs in bulk
• Reviewing if a ServiceNow user sync failed from within the ServiceNow instance
• "No Access User" error when uploading users
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