Voice notification error and message definitions


What do the various messages and error codes mean in the xMatters event log when a call either succeeds or fails?


All versions of xMatters On-Demand


Here is a list of possible messages and what their meanings are. The messages themselves come from the downstream voice provider, so they may change.

Response Code Message
180 Ringing
183 Session Progress
404 Resource Not Found
405 Method Not Allowed
407 Proxy Authentication Required
408 Request Timeout
409 Conflict - the call is already in processing
420 Bad Extension
421 Extension Required
480 Temporarily Unavailable
486 Busy Here
487 Request Terminated (Call has completed/hung up)
491 Request Pending
500 Server Internal Error
504 Server Time-out
600 Busy Everywhere
603 Decline

Messages can accompany these codes to help narrow down the nature of the problem. Normally we don't expect to see these but, if you do, you should involve our Customer Support team to verify any erroneous behaviors.


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