Troubleshooting an Integration Builder inbound or outbound integration

Problem

The integration I configured using the Integration Builder isn't working and I can't find any logs for troubleshooting.

Environment

All versions of xMatters

Resolution

You can use the Activity Stream to monitor your integration's requests in the system and view the details and history of completed requests.

If you're not seeing any logs in the Activity stream:

• Make sure that logging is enabled for your integration.

• Check for any duplicate workflows where the request may be directed.

• Review the Signals report to see if emails or other communications are being received but failing to process.

• Verify the incoming trigger step configuration in your workflow.

• For email-based integrations, investigate whether the external system is actually sending emails and confirm the integration setup details.

• If your integration uses HTTP triggers or webhooks, use the request ID (when available in the external system or payload) to correlate Activity Stream entries, integration logs, and xMatters alerts. This can help determine whether a request failed due to invalid payload, missing or malformed recipient data, or authentication issues.

If you suspect a specific issue with email-based integrations, check whether emails are being received by reviewing both the Activity Stream and the Signals report for any signs of incoming requests.