Changing the email sender address for outgoing email messages

Question

Messages going out via email all come from no-reply@xmatters.com. Can we change this to something at our company like admin@company.com?

Environment

All versions of xMatters On-Demand

Answer

The email is intended to be a no-reply address, and the option to change the actual email sender address (the From address) to a custom domain such as admin@company.com is not available within the xMatters web user interface.

To change the email address to one that uses the format custom-sender@company.xmatters.com, you need to open a Support Request.

If you only need to change the displayed sender name (not the underlying email address):

• Global/default sender name: Go to Admin > General Settings and update the email sender name. Any Workflow or Form that does not have its own override will use this global name.