xMatters Agent won't start after installing - no service installed [Windows]


Running the following command to install xMatters Agent seems to complete but the agent will not start or show as a registered service:

msiexec /i xmattersagent-1.4.1-169.msi /l*v msilog.txt /qn HOST=company.xmatters.com PORT=443 XMATTERS_KEY=XyZaBc8s8meOJZ6qPRjbgWWLU4PfSyJaMojQ7emBmljz7890 API_KEY=1234583e-c1b8-45fa-b4c2-3444d4adwxyz


All xMatters Agent
Windows Server 2012


The issue may occur if the agent was not installed correctly. To resolve the issue:

  1. Uninstall the application using Control Panel -> Programs -> Uninstall Programs.
  2. Open a command prompt as a Windows administrator and issue the following command:
    sc delete "xmatters agent"
  3. Delete the following directory: C:\Program Files\xa
  4. As a Windows administrator, use the command prompt to run the installer without the /qn parameter.

This runs the installer in verbose mode and enables interactive prompting. This method may provide better indicators of potential issues.

If you need help from xMatters Support, be sure to grab "msilog.txt" from the folder where you ran the installer.  This is the log file from the xAgent installer, and it will help us to figure out how to resolve the problem for you.

For more information on installing an xMatters Agent, see the online help.

For instructions on opening a command prompt as administrator, see this page.


The initial installation may not have been run as Administrator or was otherwise blocked from completing.

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