Where to find group, user, and notification data for custom reports

Question

I want to create some custom reports. Where can I find the group, user, event, and notification data in xMatters?

Environment

All versions of xMatters

Answer

If you have the right permissions, you can find the below reports in the xMatters web UI:

• User export

• Group export

• Recent Events report

• All Events report

• Notification report

Each report will give you specific information about the system and users, with a few limitations. For example, the group export will include a complete list of members for each group, but it won't contain the group supervisors or dynamic teams. The Notifications report does not include assignment group details; if you need counts per group, export the notifications data and then join it with your own mapping of recipients or notification contexts to groups.

Key fields (like event ID, targetname, and userid) are found in most of the reports, and can act as a bridge table if you need to merge record sets together to generate custom reports (for example, combining the Notifications report with group membership exports or the Group Performance report to calculate per-group metrics).

The xMatters API can also be used to retrieve historic data out of the system, but should only be used if the data you need isn't provided by one of the reports listed above.

We are continuously expanding our reporting abilities and encourage feedback from our community. If there's something else you'd like to see in the reports, let us know!