HTTP Error Code 429: Too Many Requests

Question 

When running an integration, I get the following error message back from the HTTP request:

Code 429: Too Many Requests 

Why is this happening?

Environment

All versions of xMatters

Answer

xMatters implements rate limiting on HTTP requests. In this situation, it is likely that a large amount of requests over a short period of time occurred. This may be due to inefficient code, excessive retries, or a very complex query that needs breaking down.

To resolve this, wait a few minutes and retry the requests in smaller batches. If you are still experiencing difficulties, please contact our support team who will be able to assist you further.