Receiving an import failure error when trying to import a workflow

Problem

When trying to import a workflow, the following error is returned:

Import workflow invalid file format: The workflow file is not a valid zip file.

The zip file seems okay, and nothing obvious is wrong with the workflow itself.

Environment

All versions of xMatters

Solution

This can happen if a deleted form is referenced in an integration, resulting in an incomplete integration that cannot be imported. To resolve this, check for invalid references or validation errors in the workflow or integration and correct them before attempting the import again.

If you still receive an invalid zip file error when importing a workflow:

• Verify that the export file kept its original structure (for example, it was not modified or re-zipped in a way that removed required header or metadata information).

• Check that the .zip file is not corrupted by re-downloading it or opening it with a zip utility.

If the issue persists, contact xMatters Support so they can validate the workflow export, test the import in a sandbox or test environment. Include:

• A link to the workflow in the source instance.

• The exported workflow .zip file.

• A screenshot of the error you see when you attempt the import.

Cause

An exported integration may be invalid.