Can I modify the xMatters bot in Slack, Microsoft Teams or other 3rd party system?

Question

I'd like to have the xMatters bot post something back to another system and want to know if it's possible to modify the bot to do additional tasks. How can we update the bot?

Environment

• All versions of xMatters

Answer

You cannot modify the xMatters bots at the source level in Slack, Microsoft Teams, or other third-party systems. This also means you cannot change the built-in system workflows that generate integration-failure alerts (for example, to have them automatically post the original payload to a Microsoft Teams channel or chat when a workflow fails).

You can utilize the Slack/Teams/etc. functionality to do an API or webhook call directly to that third-party system, or build your own custom xMatters workflows and notifications to handle failure scenarios and re-post payload data, rather than having the built-in xMatters bot or system workflows handle that.