Reviewing device details of a user notification failure


To review user devices that received a failed notification, I currently have to export the event log, and then go into each user profile individually to view specific devices. Is there an easier way to do this?


All versions of xMatters


Yes, there is! First, use this to export a list of any failed notifications for the event you want to review, and form a group with those users. Then, go to the Groups page, search for the newly created group and export it to a CSV. As the device details are included for each user, you can easily review any failed notifications from here.

Note: Because this is a temporary group, we recommend removing it once you've completed your review.


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