Nothing is happening when I press a key to listen to a voice message notification

Question

When I receive an xMatters voice message notification, it asks me to press any digit to hear the message, but when I do nothing seems to happen. How can I resolve this?

Environment

All versions of xMatters

Answer

There are a few reasons this could be happening:

  • It's possible that the call took a few extra moments to connect to your end device, during which time xMatters evaluated that a voicemail has been reached (you can look at the event log to confirm this). If this happened, you can configure a small delay for incoming voice calls before being prompted to press a key.
  • If you're using an office phone which has a small IVR or greeting message, xMatters may also register this as the call being answered by voicemail. Configuring a delay for incoming voice calls should resolve this.
  • If you didn't hear a tone when pressing a key (for example, a beep), this may be a device level issue. Try restarting the device.
  • Your carrier may be experiencing a temporary network issue. In this case, the call should either be retried, or listened and responded to on another device.

If the problem persists, contact Support.

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Article is closed for comments.