Can I check if a ServiceNow user sync failed from within the ServiceNow instance?
Yes, you can check the status of ServiceNow user syncs from within your ServiceNow instance by reviewing the xMatters logs.
Reviewing xMatters logs in the ServiceNow instance
- Log into your ServiceNow instance.
- In the left side menu, expand the Integration - xMatters section.
- Expand Miscellaneous.
- Click xMatters Logs.
- Within the logs, look for any lines starting with the following (where <targetname> is the username within ServiceNow):
syncUserRequest: Failed syncing user: <targetname>
Note: Debugging will need to be enabled under Integration - xMatters > Configuration > xMatters Configuration > Common Configuration.