Sending a message to specific user devices


Is it possible to select a specific user's device as the recipient of a message?


All versions of xMatters


Yes, you can send messages to specific user devices in the Available Recipients screen.

  1. In the recipients area of the message you're creating, select the recipients you wish to target from the drop-down list.
  2. When you select a user, you will also be able to see their available devices. Here, you can select the specific devices you want to send the message to.
  3. Once you're happy with the selection, click Add.


Targeting a device directly ignores any user-level preferences set for that device, including timeframes, priority level, device delays, etc. xMatters sends the message immediately to the device, even if the user has configured it to not receive notifications at that time, or has configured other devices to be notified first. 

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