Flow endpoint requests are cancelled intermittently

Question

I have a workflow that completes various API calls which contain an offset and a limit. I keep the limit to 200 but the workflow intermittently gets cancelled, and returns an error message that says the script did not complete within 60 seconds. Is there anything I can do to make sure the workflow succeeds?

Environment

All versions of xMatters

Answer

In Flow Designer, a single flow or HTTP request has 60 seconds to process. If it exceeds this for any reason (for example, a network latency, or a large data set to provide), then it will be automatically cancelled. You can get around this by using the xMatters Agent to gather the required information and issue a new request to a different flow, which will cut down on processing time within the flow itself.