Using external conference bridges in Flow Designer

Question 

I want to automate a notification for a critical issue and leverage an external conference bridge. Can I add an external conference bridge to the Create Event step in Flow Designer?

Environment

All versions of xMatters

Answer

To add a automated conference bridge to the Create Event step in Flow Designer, you would need to use a form with an xMatters hosted conference bridge. Currently, it is not possible to add external conference bridge information to the Create Event step. However, you can still trigger a manual event to leverage an external conference bridge.

Note: There are currently enhancements under review to add this functionality, however, the xMatters conference bridge is the recommended method for an automated alert.

 

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