Checking available user licenses

To see your current user license utilization (total number of user licenses, both activated and remaining), go to Admin > General Settings. The User Licenses section shows your licensed user count and how many licenses are currently in use.

What happens at or over the limit?

• If you reach the maximum number of users for your system, you will not be able to add or sync new users.

• Every user you create (including test or synthetic users) consumes a user license; there are no special non-licensed test roles.

• Licensing is for a fixed number of users.

How to resolve user limit issues

• Remove unused or inactive users to free up licenses, and then try adding or syncing users again.

• If you need more capacity, contact your xMatters Account Manager or Customer Success Manager to purchase additional user licenses.