Email trigger: Adding the email subject to the xMatters notification

Question

For workflows that use the email trigger, how do I include the email subject in the message body of my xMatters notification?

Environment

All versions of xMatters

Answer

To add the triggering email subject to an xMatters notification, you need to:

• Expose the email subject as a property on your workflow/form, and

• Map that property in the flow so it is used when the alert is created.

1. In the Workflows menu, click Workflows and open the workflow that you initiate by email.

2. On the canvas, make sure your flow uses an Email Initiation (email) trigger.

3. From the Tools menu, add a Create Alert step and connect it to the Email Initiation trigger if it is not already in place.

4. Double-click the Create Alert step to configure it.

5. Click Email / App to open the message editor.

6. Expand the Email Initiation menu from the Flow Variables section, then drag and drop the email.subject onto the message it where you want it to appear.

   • Optionally, drag in the email.plaintextBody (or other trigger properties) if you also want the email body included in the notification.

7. Save your changes.

For a more detailed guide on flow triggers and how to configure them, see our online help.