Ensuring users assign replacements when configuring temporary absences

Question

How can I ensure that a replacement is assigned when a member of my team sets up a temporary absence, and make sure our xMatters instance and on-call coverage remain active while they are away?

Environment

All versions of xMatters

Answer

Users with the required permissions to access the Admin menu can make replacements required for temporary absences. (If you don't have permission to access the Admin menu, Support can make this change for you.)

By selecting the Require Replacements checkbox on the Company Details page, all users will have to assign a replacement when creating a temporary absence. When a temporary absence is in effect, the configured replacement is used for the duration of the absence and appears as the active on-call in the schedule instead of the original primary until the temporary absence end date.

To make replacements required for temporary absences:

1. Click the Admin menu.

2. Under Company, click Company Details.

3. In the Temporary Absences section, check Replacements Required:
   
   

4. Click Save Changes.

Note: The Replacements Required setting applies only to future temporary absences; existing temporary absences are not affected.