ServiceNow: Locating xMatters logs in ServiceNow

Question

We're trying to resolve an issue with the integration in ServiceNow; where can we find the xMatters logs?

Environment

• All versions of xMatters

• ServiceNow

Answer

First, you'll need to make sure Enable Debugging is selected on the xMatters Common Configuration page in ServiceNow.

After enabling debugging, reproduce the issue or retry the sync. You can then access the xMatters logs by going to Integration - xMatters > Miscellaneous > xMatters Logs. When you review or share logs, make sure to note the time zone used in the log timestamps so events can be accurately matched to related entries in xMatters or other systems.

To learn more about how the ServiceNow integration works, check out our online help.