Voice messages read large numbers as a whole rather than individual digits


In a voice message, we want certain large numbers (for example, an Incident ID or ticket number) to be read out. How can we achieve this?


  • All versions of xMatters


In the form's Voice Interaction message template, you can tell the system to use a TTS engine to read or spell out the phrase one letter or number at a time.

  1. In the Messages section of the form, next to Voice Interaction click Edit.
  2. Click the drop-down menu next to the relevant property.
  3. Select Spell Out.
  4. Once you're happy, click Save Changes.


Learn more about creating voice notification content in our online help.


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