The information in this article is the intellectual property of xMatters and is intended only for use with xMatters products by xMatters customers and their employees. Further, this intellectual property is proprietary and must not be reused or resold.
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Q*bert Quarterly Release Details Q*bert was released on January 10, 2023. In the Q*bert release we introduce features and functionality to enhance the situational awareness of your resolution teams and better equip them to adapt to ever-evolving issues. Our new AI-powered insights provide resolvers with real-time suggestions for actions to mitigate and resolve incidents faster. We also enhanced the diagnostic capabilities of our performance reports to increase your ability to analyze and improve your teams' incident response. For all the details, see the Q*bert (Dec/Jan 2023) Release Overview. Next Release: Robotron (Mar/Apr 2023) We've already started working on our next quarterly release, which we've named Robotron. Follow the Robotron Developments Highlights & Support Notes page to receive updates throughout the quarter on all the fun and functionality we're working on! |
Introduction
We're hard at work on our next quarterly release, Q*bert, which will be rolling out in the Dec/Jan 2022 timeframe. Please follow this article and its comments to receive updates throughout the quarter about new features and functionality that we're working on for the Q*bert release.
Customers interested in previewing new features before they're released can opt into our Early Access Program (EAP), which delivers new features into non-production environments as they're rolled off the assembly line.
We'll also use this document to capture highlights of additions and updates to our mobile platforms and the xMatters REST API.
Deployment Details
For more information on how features in this article work, click the online help links embedded in each topic. As with any of our Community articles, you can click any image or animated GIF to see a larger version.
Support Notes
For a list of additional changes made in each deployment that are not covered in the Development Highlights, see the support notes included below each highlight. While most features will be added to production environments as part of our quarterly releases, the support notes typically describe fixes, which can sometimes affect product behavior.
January 9-13, 2023
Q*bert Release
The Q*bert Release is now available in production environments! For an overview of all the features and enhancements included in the release, see our Q*bert Release Overview.
Support notes (week of January 9-13)
| xMatters Internal Reference No. | Summary |
| COR-67169 (SUP-24994) |
Flow Designer - Create Alert Using a Form step: Fixed an issue that prevented users from seeing the 'Use Output or Constant Value' drop-down for some fields on the Handling and Overrides tab. |
| COR-67160 (SUP-24995) |
Flow Designer - Merge step: Corrected an issue that prevented users from seeing all available outputs after a Merge step was added to a flow. |
| COR-66644 (SUP-24940) |
Groups - shifts: Fixed an issue to ensure one-time shifts are properly removed after they've expired. |
| COR-66370 (SUP-24907) |
Incident Console - dynamic teams as resolvers: Corrected an issue that prevented members of dynamic teams from seeing the Incident Console when they're listed as resolvers. |
January 2-6, 2023
Q*bert is hopping into production!
Just a reminder that we'll be enabling the Q*bert release in production environments tomorrow, Tuesday, January 10 at 10:00 am Pacific!
Support notes (week of January 2-6)
| xMatters Internal Reference No. | Summary |
| COR-66993 | Groups - Calendar- On-Call Groups: Corrected an issue that caused users to see incorrect wording in the escalation delay message. |
| COR-67082 | Admin - Custom User Properties: Fixed an issue to prevent spaces from being recognized as valid property names. |
| COR-66822 | Groups: Improved performance of the Groups page on some browsers, including Firefox. |
| COR-66667 (SUP-24960) |
Groups - Shifts - Holiday Shifts: Modified the holiday shift settings menu so users cannot edit a holiday shift if the group does not have a site specified for holiday shifts. |
| COR-66650 (SUP-24957) |
Groups - Shifts - Shift recurrence: Fixed an issue that prevented users from successfully editing recurring shifts. |
December 12-16 2022
Support notes (week of December 12-16)
| xMatters Internal Reference No. | Summary |
| COR-66650 (SUP-24597) |
Groups - editing shifts: Fixed an issue where attempting to modify a shift's recurrence settings would cause an error. |
| COR-66541 (SUP-24947) |
User profile - group membership: Company Supervisors should now be able to modify a user's group membership from the user's profile page. |
| COR-66024 | Incident console - notifying resolvers: Improved the behavior when attempting to renotify a resolver too quickly after stopping a notification to them. |
| COR-66618 (SUP-24956) |
Alerts report - User Delivery summary: Fixed an issue where a user could appear in the User Delivery summary with two different delivery statuses. |
| COR-66237 (SUP-24922) |
Groups - Admin tab: Fixed an issue where the list of admins and the count shown in the footer of the People > Admins tab for groups would be incorrect. |
December 5-9, 2022
Q*bert Release Overview
The Q*bert Release Overview is now available! It's your comprehensive guide to the many new features and enhancements we've packed into this release. Q*bert is currently live in non-production environments and we'll be toggling features 'on' in production environments on Tuesday, January 10.
Support notes (week of December 5-9)
| xMatters Internal Reference No. | Summary |
| COR-66237 (SUP-24922) |
Groups - group admins: Fixed an issue that caused the Group Admins page to display an incorrect list and count of group administrators. |
| COR-66139 (SUP-24763) |
Flow Designer - : Corrected an issue that caused the description of some flow steps to change after closing and then reopening a canvas. |
| COR-66248 | Flow Designer - callable flow triggers: Improved the permission handling on callable flow triggers. |
| COR-66420 (SUP-24931) |
All Events report - translations: For users with a preferred language other than English, fixed an issue to provide English information (instead of empty fields) if there are no translated values available. |
| COR-66131 |
Groups page (usability fix): Row selection is now properly maintained when reorganizing or resorting columns. |
November 28 - December 2, 2022
The Q*bert Release Overview will be available tomorrow!
Watch this space for the Q*bert Release Overview, coming tomorrow, December 6 at 10am Pacific!
Linked Incidents
Availability: Base & Advanced plans
You can now link related incidents to each other with different relationship types depending on your use case. When you link incidents to other active or historical incidents, resolvers and stakeholders can glean important situational insights from those related incidents to reduce the time to mitigate or resolve, track duplicates and merge resolution teams, and group incidents by problem for post-incident follow-up.
For more information, see our support article Awareness, Adaptability, and AIOps in xMatters.
Support notes (week of November 28-December 2)
| xMatters Internal Reference No. | Summary |
| COR-66130 | Groups - observers: Fixed an issue where an incorrect count could be shown in the footer when adding observers to a group. |
| COR-66104 (SUP-24095, SUP-24896, SUP-24895) |
Flow Designer - permissions: Improved the responsiveness and handling when setting usage permissions for some Flow Designer components. |
| COR-48383 (SUP-24135) |
Notifications - responses: Improved the user experience when responding to an SMS or phone message for which a response has already been received. |
November 21-25, 2022
Hard Freeze
If you're wondering why there's no feature highlights this week, we've been experiencing a "hard freeze" — and no, that's not another new weather phenomenon you've never heard of! We use hard and soft code freezes to ensure our customers have the most reliable experience during the most critical and busiest times of the year, such as the peak shopping seasons of American Thanksgiving and Christmas. For further insights into our release process, see our new blog post: How We Deploy Product Releases at xMatters.
November 14-18, 2022
Trigger alerts via email or webhook
We've just added two new workflows to the Workflow Directory that you can use to trigger alerts by email or webhook:
These are a great starting point for building or testing integrations with applications that can send signals via email or HTTP request. When xMatters receives a signal, it sends an alert notifying recipients they're needed to respond to an alert. Recipients have the option to acknowledge, escalate, end the alert, or initiate an incident in xMatters:
Support notes (week of November 14-18)
| xMatters Internal Reference No. | Summary |
| COR-65675 (SUP-24870) |
Alerts report - exporting: Fixed an issue where including an archived alert with more than 100 annotations would cause an export to fail. |
| COR-62825 (SUP-24489) |
Devices - validation: Fixed an issue where attempting to send a test message to a new device would fail if the device name included a slash (/). |
| COR-62676 | Message editor - formatting text: Improved the experience in the WYSIWYG message editor when applying multiple formatting options to the same text or string. |
November 7-11, 2022
Get Incident Collaboration Channels Step
Easily get details about collaboration channels for incidents (such as the names, URLs, details, and total number of collaboration channels associated with the incident with our new Flow Designer step, Get Incident Collaboration Channels. You can use this step to review incident resolver communications, and send details about collaboration channels to external systems or additional teams.
New workflow & trigger for Grafana
We've added a new Grafana Alerts workflow that you can install directly from within xMatters:
The workflow sends alerts to your on-call teams when xMatters gets a signal from a Grafana unified alert. Recipients can then immediately initiate an incident or build on the flow to perform automated resolution tasks.
You can also take advantage of the new Grafana trigger (available on the Triggers tab of the Flow Designer palette) in any new or existing workflow:
New workflow for Bitbucket Pipelines
As well as Grafana, you can now use our new Bitbucket Pipelines workflow in xMatters, too:
The workflow sends a JSON-formatted webhook that includes essential alert data to xMatters when an alert is generated in Bitbucket. This allows you to use the information in notifications to teams or when building automated tasks.
New Simple Webhook triggers
We've also added two new webhook triggers: the Simple Webhook - Alerts trigger and the Simple Webhook - Incidents trigger.
Simple Webhook - Alerts
Use this trigger to set up a simple flow to alert your users when you send a webhook to the trigger URL. Then, use information about the alert and its recipients in downstream steps.
Simple Webhook - Incidents
When a webhook is received from an external system, this trigger initiates an incident and engages resolvers. You can then use the step's outputs to enrich notifications with details about the incident and its resolvers.
Support notes (week of November 7-11)
| xMatters Internal Reference No. | Summary |
| COR-63956 (SUP-24829) |
Groups - Shifts: Fixed an issue that prevented users from successfully saving shifts with longer rotation intervals. |
| COR-63694 | Services - Changes (cosmetic fix): Adjusted table row sizing to ensure a consistent look and feel with other parts of the product. |
| COR-64303 (SUP-24818) |
Alerts - User Delivery - Add to Group: Corrected an issue that prevented users from successfully creating groups with a large number of users. |
October 31-November 4, 2022
New Flow Designer steps to get or update an incident
We've just added two new steps to Flow Designer that you can use to update or get current details about an incident in xMatters:
- Get Incident – Get current information about an incident such as its severity, status, impacted services, and incident commander and pass this info on to other steps in your flow. For example, you can send incident information to external systems like Statuspage to update stakeholders and customers.
- Update Incident – Update the details for an existing incident when information changes. You can use this step to ensure actions taken by resolvers—or changes from other systems that impact the incident—are reflected immediately and can be communicated to stakeholders. All updates are logged in the incident timeline.
Support notes (week of Oct 31 - Nov 4)
| xMatters Internal Reference No. | Summary |
| COR-63761 | On-call groups - Shifts tab: Fixed an issue where editing a shift in an on-call group to be unscheduled would hide any remaining scheduled shifts. |
| COR-63924 (SUP-24798) |
Alert Flood Control - flood notifications: Added voice content to the alert flood control notifications in the rare event that a flood notification directly targets a voice device |
October 24-28, 2022
Group & User Performance Reports Updates
We've added some exciting new features to our Group and User Performance reports to give supervisors and group admins clearer visibility into how their teams are responding to notifications, as well as data about the number of alerts and escalations.
Additional data graphs
To support the existing Mean Time to First Response graph, we've added Alerts and Escalations data graphs in the performance reports that help you better visualize user and group performance over a period of time:
If you need to summarize the report data for a specific time period, simply click and drag your pointer over the data graphs and click Apply Timeframe.
Response Options filter
We've added another new filter to the Alerts report: Response Options. This allows you to search the report by one-way and two-way alerts, or choose to view data for all response options. (This is currently available for EAP participants, but should be out in production instances very early this week.)
Support notes (week of October 24-28)
| xMatters Internal Reference No. | Summary |
| COR-63613 (SUP-24820) |
User Performance Report - export: Fixed an issue that prevented users from successfully exporting the report. |
| COR-63508 (SUP-24800) |
Alert Overview - Responses: Corrected an issue where responses containing special characters caused users to receive an error message if they attempted to click a response count. |
| COR-63755 (SUP-24818) |
Alerts report - user delivery groups: Fixed an issue where attempting to add a new group based on User Delivery report results was not working correctly. |
| COR-63683 (SUP-24807) |
Flow Designer - Merge Step: Fixed an issue where dragging and dropping variables into the outputs fields did not successfully add the variables to the fields. |
| COR-63614 (SUP-24790) |
Alerts report - date range filter: Corrected an issue that caused users to see an error message when entering a valid date range instead of the requested alerts. |
| COR-63326 (SUP-24764) |
Subscriptions - add subscribers: Fixed an issue that prevented users with valid permissions from adding other subscribers to a subscription. |
| COR-63355 (SUP-24782) |
Alerts report - Filtering: Corrected an issue that was preventing some users from seeing alerts if their device types were not notified. |
October 17-21, 2022
Change intelligence workflows for Azure Pipelines & Jenkins
We've just released two new change intelligence workflows for Azure Pipelines and Jenkins. You can use these low-code workflows to automatically feed change records into xMatters to enhance your service intelligence capabilities for identifying the potential root cause of incidents.
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Microsoft Azure Pipelines Create a change record in xMatters for build events, deployments, and code changes in Azure Pipelines. You can build automations to take action in Azure that can help mitigate incidents. |
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Jenkins Changes Create change records to monitor the impact of Jenkins changes on your service health. You can then build automations to update stakeholders or send messages to respond to events in Jenkins. |
There are App triggers too!
Don't forget: you can also take advantage of the triggers we built for these workflows to create your own custom signal handlers and workflows in xMatters.
Support notes (week of October 17-21)
| xMatters Internal Reference No. | Summary |
| COR-63262 (SUP-24775) |
Alerts report - Export: Fixed an issue to ensure the Alerts report properly exports information when filters are applied. |
| COR-63287 (SUP-24765) |
Workflows - Create Alert using a Form: Corrected an issue that prevented devices from appearing properly in the form if their names were changed by an administrator. |
| COR-63200 (SUP-24753) |
Messaging - Scheduled Messages: Fixed an issue that caused attached voice recordings to be removed from scheduled messages. |
| COR-63261 (SUP-24760) |
Alerts - User Delivery tab: Corrected an issue that prevented the User Delivery tab from showing an accurate total when filters are applied. |
| COR-63323 (SUP-24768) |
Groups - Shifts: Fixed an issue that caused users to remain on the group roster after they've been removed from all shifts. |
| COR-46827 | Admin - Regional Settings: Corrected an issue that prevented users from saving Canadian phone numbers (with the +1 prefix) if the United States is disabled as a country. |
October 10-14, 2022
Q*bert Quarterly Release
Get ready! Our next quarterly release is almost ready to hop into instances. Here are the dates you'll want to mark on your calendar:
- Non-production environment access: Tuesday, December 6, 2022
- Production environment access: Tuesday, January 10, 2023
Keep an eye out for the complete Q*bert feature release overview, coming on Tuesday, December 6.
xMatters REST API updates
Trigger an event
When triggering an event via the REST API, you can now submit text property values for translated languages with the request. To send translated values, all property fields must be encoded as arrays. See the Properties object for tables and code samples showing the required format.
Scenarios
Want to find information about users or update which users and roles can edit and initiate specific scenarios? We've just added the following endpoints that can help:
- GET /scenarios/{scenarioId}/share-permissions — Returns a list of users and roles who have permission to view and edit a scenario in your system.
- PUT /scenarios/{scenarioId}/share-permissions — Allows users to set which users and roles can edit and initiate scenarios.
Subscriptions
You can now use the subscriptions endpoint to review and manage which users are subscribed to subscriptions, who has permission to view, edit, and share a subscription, and set the permissions for users and roles for a subscription:
- GET/subscriptions/{subscriptionId}/subscribers — Returns a list of all users that subscribe to a specific subscription.
- GET/subscriptions/{subscriptionId}/share-permissions — Returns a list of all users that have permission to subscribe (and unsubscribe) to a subscription, and who has permission to share, view, and edit the subscription.
- PUT/subscriptions/{subscriptionId}/share-permissions — Allows users to set the permissions of users and roles for a subscription.
Support notes (week of Oct 10 - 14)
| xMatters Internal Reference No. | Summary |
| COR-63204 (SUP-24748) |
Alerts - User Delivery Summary: Fixed an issue that caused a discrepancy between an alert's Overview User Delivery Summary, and the User Delivery tab. |
| COR-63139 (SUP-24755) |
Groups - Shifts: Fixed an issue that would redirect users to a different group after successfully creating a shift. |
| COR-48793 | Workflows (performance improvement): Improved page responsiveness when loading the Workflows list. |
| COR-63196 | Users - Devices: Fixed an issue that prevented devices from registering as Tested after the Mark as Tested checkbox is selected. |
| COR-54584 | Flow Designer - Activity panel: Corrected an issue that prevented the activity panel from properly displaying the new name of a step after changing it on the canvas. |
October 3-7, 2022
ServiceNow Tokyo certification
If you're using the latest version of ServiceNow, then you'll be happy to hear that Version 5.7 of the xMatters application for ServiceNow is certified with Rome, San Diego, and now Tokyo!
For more information about getting integrated with ServiceNow, see our integration guide.
New permissions for viewing alerts
Do you require more granular control over which departments or organizations in your company have access to particular alerts? We've just added a new 'Manage Alerts With Sender Permission' function that administrators can assign to specific roles to enable users to view and act on alerts created by messaging forms the users have sender permissions for.
Support notes (week of October 3-7)
| xMatters Internal Reference No. | Summary |
| COR-54639 (SUP-24693) |
Groups - Group Admins: Ensured users receive an appropriate error message when attempting to add a group administrator with inadequate permissions. |
| COR-49311 | Flow Designer - Callable Trigger: Fixed an issue that caused the step's UUID to display with the step name in the navigational breadcrumbs. |
| COR-49043 | Flow Designer - Activity panel (usability fix): Improved the layout and positioning of some elements in the Activity Pane. |
| COR-48919 | Flow Designer (usability fix): Improved user experience when working with Flow Designer elements on smaller screens. |
September 26-30, 2022
Managing on-call group members
Availability: Early Access Program
Whether working with a large roster or small team, you'll find these updates to our on-call group interface helpful when managing group members in xMatters.
From the People tab, you can use the new search bar to quickly find members within a group. Just start typing and the members list automatically updates to show you members that match your search term.
Need to quickly add a new shift with multiple members in one go? No problem! Simply select the members you want to include, and click Add to New Shift to create a new shift for the group.
You can now also remove multiple members from the group in the same way. Just select the members you want to remove, and click Remove Selected.
Adding and removing members from shifts is now simpler, too. From the People tab, locate the user whose shifts you want to edit, and click the 'x' next to the shift name you want to remove them from, or click '+' and select the shift you want to add them to.
Search for workflows
If you have multiple workflows in xMatters, you can now search for them using terms in the name or description. From the Workflows page, define if you want to search for 'All' or 'Editable' workflows, and start typing in the search bar to view workflows that match your search term.
Custom User Properties
Availability: xMatters Free
Custom user properties are now available in xMatters Free instances! These allow you to store information about your people and organization, and then use this information to sort, find, and organize users, and notify teams based on specific criteria.
Support notes (week of Sept 26-30)
| xMatters Internal Reference No. | Summary |
| COR-55915 (SUP-24713) |
Alerts report - User Delivery: Fixed an issue that caused the table on the User Delivery tab to reload when users tried to scroll past the first 100 records. |
| COR-49226 (SUP-24646) |
Profile - Schedule: Corrected an issue where users who belonged to a large number of shifts were unable to see an accurate representation of their schedule in their profiles. |
| COR-62608 | xMatters REST API - GET /groups/{groupId}: Ensured the "embed=supervisors" query parameter returns the complete list of supervisors for a group. |
| COR-62666 | Users - Subscriptions: Corrected an issue where some users were unable to access their subscriptions. |
| COR-62650 |
Alerts report - filtering: Fixed an issue that prevented the Alerts report from returning correct search results if a form property name contains an ampersand. |
| COR-49286 | Services - View Changes table (usability fix): Columns in the table should now stay resized instead of reverting to the default width after reloading the page. |
September 19-23, 2022
Troubleshoot push notifications
Not receiving notifications on the mobile app? Want to pinpoint the exact issue without having to contact Support? Or, maybe you just want to send yourself a test notification to confirm your notification settings are properly set up?
We've added a new troubleshooting screen to our Android & iOS mobile apps that you can use to run tests to confirm you can receive notifications for low, medium, or high priority alerts:
If the test notification is unsuccessful, the app will help you diagnose and resolve the issue:
Support notes (week of September 19-23)
| xMatters Internal Reference No. | Summary |
| COR-49541 | Groups - Overview tab: Ensured that the People tab displays an accurate count of group members and admins. |
| COR-48115 |
Flow Designer - Activity panel: Fixed an issue that caused the Activity panel to display general results, instead of filtering by the selected trigger. |
| COR-49540 (SUP-24660) |
Groups - shifts: Corrected an issue that prevented accurate holiday shift coverage when the group site is set to "None". |
| COR-49989 (SUP-24698) |
Reports - alert details: Fixed an issue that prevented users from viewing alerts that contained multibyte characters. |
| COR-49605 (SUP-24686) |
Groups - viewing who's on call: Corrected an issue that prevented the "On Call Right Now" panel from closing after viewing sub-groups. |
| COR-49376 | Login screen: Fixed an issue that prevented users from logging in if they've been logged out from all devices. |
| COR-49054 | Incidents - Incident Console: Corrected an issue that caused dismissed resolvers to appear twice when an incident was resolved. |
| COR-49021 | Alerts report: Fixed an issue that prevented alerts for new organizations from displaying when the date range was changed. |
September 12-16, 2022
Services as recipients
We've just added Services as official recipients in xMatters — just like users, groups, and dynamic teams. Previously, you could search for a service and select the group that owns it to be a recipient or resolver. Now, by having services as proper recipients, you'll never need to worry about notifying the wrong group if ownership of the service changes.
Support notes (week of September 12-16)
| xMatters Internal Reference No. | Summary |
| COR-49559 (SUP-24685) |
Workflows - mapping priority: Fixed an issue that caused "Map Event Priority" steps to fail when one of the inputs was missing. |
| COR-49460 (SUP-24650) |
Workflows - Import: Corrected an issue that prevented users from successfully adding workflows using the drag and drop option on the Import Workflow window. |
| COR-49417 (SUP-24673) |
Groups: Fixed an issue that prevented users with the appropriate permissions from changing group names. |
September 5-9, 2022
GitHub change intelligence workflow & trigger
We've just released a new change intelligence workflow for GitHub. You can use this low-code workflow to automatically feed change records into xMatters to enhance your service intelligence capabilities for identifying the potential root cause of incidents.
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GitHub Changes Create a change record in xMatters to monitor how changes impact your service health, then build automations in response to additional changes in GitHub. |
This workflow includes a new GitHub Events trigger that you can use to kick off flows based on any of the supported event types including push, deployment, pull_request, release, deployment, check_run, workflow_job, and workflow_run.
Support notes (week of September 5-9)
| xMatters Internal Reference No. | Summary |
| COR-49308 | Incidents - impacted services: Improved the layout and positioning of some elements when viewing impacted services for a specific incident on a service dependencies map. |
| COR-49270 (SUP-24649) |
Groups - Shifts: Fixed an issue that redirected users to a different group after successfully creating a shift. |
August 29-September 2, 2022
Allow users to log out of all devices when changing passwords
To improve account security, we've added the ability for users to log out of all active web and app sessions when updating their xMatters password. To do this, users can select Sign Out Everywhere from the Change Web / App Password dialog box:
Recover locked accounts
Based on a company's security settings, when a user enters incorrect login details too many times, the account is temporarily 'locked' for security purposes. If necessary, Company Supervisors can now override the lockout time and 'unlock' accounts from the user's profile:
Support notes (week of August 29-September 2)
| xMatters Internal Reference No. | Summary |
| COR-49182 (SUP-24641) |
Flow Designer - Create Alert step: Changing the label for a response option will now be automatically reflected in the step name on the canvas. |
| COR-48980 (SUP-24611) |
xMatters REST API - getting group members: Ensured the offset parameter was properly applied to the endpoint so the response provides only the information that users requested. |
| COR-49207 (SUP-24640) |
Users - Groups: Fixed an issue that caused users to see an error message when they click the Groups tab, instead of the groups they're assigned to. |
| COR-49206 (SUP-24648, SUP-24634) |
Alerts report - Message tab: Fixed an issue where viewing the Message tab for an alert on the Alerts report would not accurately reflect the layout and styling of the actual notification. |
| COR-48707 (SUP-24557) |
Temporary absences - replacement notifications: Fixed an issue where replacements for temporary absences received notifications when the "Include direct notifications" check box was not selected. |
| COR-49129 (SUP-24635) |
Admin - Region Settings: Corrected an issue that prevented the Region Settings options from loading in a timely manner. |
| COR-49125 (SUP-24626) |
User profiles - editing: Fixed an issue that prevented some users from editing custom fields in their user profile. |
August 22-26, 2022
Support notes (week of August 22-26)
| xMatters Internal Reference No. | Summary |
| COR-48676 (SUP-24542) |
Integration Builder - HTTP requests: An autoAppendCharset parameter can now be applied to the 'Content-Type' header parameter to override the default charset. |
| COR-49126 (SUP-24629) |
Messaging - List properties: Fixed an issue that incorrectly allowed list items to have duplicate names instead of requiring that each item in a single or multi-select list have a unique name. |
| COR-49015 | Device Management - Add menu (usability fix): Added a permanent scroll bar to the menu so users can clearly see when there are additional device types available. |
| COR-49005 (SUP-24614) |
Alerts - User Delivery tab: Fixed an issue that prevented filters from being retained and applied when users changed column sort order. |
| COR-48891 (SUP-24594) |
Users page (usability fix): Adjusted page sensitivity so user names can be selected without selecting the whole table row. |
| COR-47923 | Flow Designer - Step configuration: Corrected an issue that prevented changes from properly saving when default values are removed from a step's configuration. |
August 15-19, 2022
Remove a user from a group from their profile
Group supervisors and admins, rejoice! If you want to remove a user from a group, you no longer need to go into the group and scour the list of sometimes thousands of members to find the user you want. Instead, you can save time by simply going to the user's profile and selecting Remove from group for the group you want to remove the user from:
Support notes (week of August 15-19)
| xMatters Internal Reference No. | Summary |
| COR-48031 (SUP-24436) |
Alerts report - response choices: Fixed an issue preventing users from viewing details when response choices contain commas. |
| COR-48980 (SUP-24611) |
xMatters REST API - GET /groups/members: Returned results now respect the value of the limit parameter. |
| COR-48920 (SUP-24576) |
Alerts report - User Delivery: Notifications to failsafe devices are now recorded as delivered. |
| COR-48847 (SUP-24577) |
Android mobile app - Forms: Fixed an issue preventing messaging forms in the IT Communications workflow from loading. |
| COR-48099 | Android mobile app - Temporary Absence (cosmetic fix): The delete icon no longer appears when adding a new absence. |
| COR-48891 (SUP-24594) |
Users - usability improvement: It's now easier to highlight a username in the list without unintentionally selecting the user. |
August 8-12, 2022
Support notes (week of August 8-12)
| xMatters Internal Reference No. | Summary |
| COR-48719 (SUP-24494) |
Groups - Group Admins: Fixed an issue where searching for users when adding group admins would take an exceptionally long time. |
| COR-48565 | Flow Designer - Fixed an issue that prevented steps and triggers from being properly deleted from the canvas. |
| COR-48846 (SUP-24588) |
Groups - Shifts: Ensured users see an error message if they try to save a shift that contains invalid escalation delays. |
| COR-48778 | Flow Designer - usability improvements: Ensured the position of auto-layout items remained consistent after exiting and re-entering the flow. |
August 1-5, 2022
Redesigned workflow installation screens
We've updated the look and feel of our workflow installation screens and made it more efficient to configure source systems that require a specific payload or have multiple trigger URLs. Instead of looking up payload examples or trigger URLs in our online help, you can save time and get them all directly from the workflow's installation screen:
Filter User & Group Performance reports by source
We've added another filter to the User and Group Performance reports! You can use the Source filter to drill down into performance data for alerts created by specific workflows. Simply use the filter to search and select the workflows you're interested in, or use the Contains <search term> option to display data from all workflows that have the search term in their name:
Notify to Engage trigger now available
The Notify to Engage trigger from our Pole Position release is now available in production environments. From either the Resolvers section of the Incident Console or service info cards in the console or incident dependencies map, you can use this trigger to customize the notifications that are sent when someone selects 'Notify to Engage' to add resolvers:
When you add the trigger to the canvas, Flow Designer automatically connects a Create Alert step and populates it with the default message. This means you can now change how the notification to engage looks (its layout, text, images) and the information it provides to resolvers:
Support notes (week of August 1-5)
| xMatters Internal Reference No. | Summary |
| COR-48640 (SUP-24506) |
Signals report (usability fix): Improved the performance of the Signals report page when searching via request ID. |
| COR-48539 (SUP-24567) |
Messaging - Scheduled Messages: Added an error message to the Name field so users cannot duplicate scheduled message names. |
July 25-29, 2022
Filter User & Group Performance reports by priority
We've added a new Priority filter to the User and Group Performance reports that you can use to filter the data displayed in the report's table, graph, and export file by the priorities that are most important to you. For example, if you're not interested in low priority alerts, you can select Medium and High in the filter:
Support notes (week of July 25-29)
| xMatters Internal Reference No. | Summary |
| COR-48632 | Messaging - Adding recipients: Improved the layout and positioning of some elements in the Add Recipients dialog. |
| COR-48506 |
xMatters REST API - GET /people: Fixed an issue where GET
/people?devices.email.exists=false would not return matching users who had previously deleted an email device. |
July 18-22, 2022
Control whether direct notifications are included in temporary absences
We've added a new Include Direct Notifications option to the Add Temporary Absence configuration screen. You can use this setting to explicitly control whether notifications that target you directly as a user (rather than as a group member) should be sent to your replacement while you're away.
A couple of things to note:
- This setting is only available when the absence affects 'All Groups'.
- If you select this option and do not set a replacement, your direct notifications will be discarded.
New workflows for change intelligence
The GitLab and LaunchDarkly change intelligence workflows from our Pole Position release are now available. You can use these low-code workflows to automatically feed change records into xMatters and enhance your service intelligence capabilities for identifying the potential root causes of incidents.
 |
GitLab Create a change record in xMatters so you can monitor how changes impact your service health. You can build automations to respond to events in Gitlab. |
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LaunchDarkly Create a change record in xMatters so you can monitor the impact of LaunchDarkly features when they're toggled on or off. You can build automations to update stakeholders or send messages based on feature flag changes. |
Support notes (week of July 18-22)
| xMatters Internal Reference No. | Summary |
| COR-48514 (SUP-25437) |
Flow Designer - Activity Panel: Fixed an issue that prevented the Activity panel from loading request details in a timely manner. |
| COR-48425 (SUP-24494) |
Groups - adding admins: Improved the responsiveness of the window so users can locate and select new group admins more quickly. |
| COR-47958 (SUP-24544) |
Flow Designer - Custom steps: Fixed an issue where the Description fields on some custom steps would only display a few lines at a time. |
| COR-48422 (SUP-24513) |
Alerts report (usability fix): Improved the layout and positioning of some elements on the Alerts report. |
| COR-48269 | Workflows - Activity Updates: Fixed an issue that caused inactive members to be displayed as active. |
| COR-48393 | Workflows - Custom step - Include Endpoint: Corrected an issue that caused users to be redirected out of their canvas when they selected the Include Endpoint checkbox. |
| COR-48433 (SUP-24476) |
Groups - adding members: Fixed an issue that prevented some admins from successfully adding group members. |
About the early access delivery process
Customers can choose to opt their non-production environments into an Early Access Program (EAP) to see new functionality before it's released. If you're considering signing up for the early access program, there are a couple of important things to know:
- Enrollment in EAP can be turned on any time through a support request.
- Exiting EAP can only be done on quarterly boundaries (you cannot opt in and out between quarterly releases).
For full details, refer to the official On-Demand Deployment Process & Early Access article.
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We've started working on our next quarterly release, Robotron.
Follow the Robotron Development Highlights & Support Notes page to receive updates throughout the quarter on all the fun and functionality we're working on!