We're hard at work on our next quarterly release, Vanguard, which will be rolling out in the March/April 2024 time frame.
Please follow this article and its comments to receive updates throughout the quarter about new features and functionality that we're working on for the Vanguard release. We'll also use this document to capture highlights of additions and updates to our mobile platforms and the xMatters REST API.
For a list of changes made in each deployment that aren't covered in the Development Highlights, see the support notes included below each highlight. While most features will be added to production environments as part of our quarterly releases, the support notes typically describe fixes, which can sometimes affect product behavior.
Release schedule
Here are the dates we're expecting the release to be available:
-
Non-production environment access: Tuesday, March 26, 2024
- Production environment access: Tuesday, April 23, 2024
Customers interested in previewing new features before they're released can opt into our Early Access Program (EAP), which delivers new features into non-production environments as they're rolled off the assembly line.
April 22-26, 2024
Vanguard has launched!
As always, the Release Overview has all the details, including specific availability timing for features where applicable.
Next stop, Wonder Boy!
Support notes (week of April 22 - 26)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-96033 |
Messaging - View Sent Messages: Corrected an issue that prevented users from accessing alert details using the link on the the View Sent Messages page. |
| COR-95767 |
Flow Designer - Create Alert step: Fixed an issue that prevented users from saving the step after removing an invalid URL from a response option's redirect. |
| COR-95777 | Users - Supervised Users: Corrected an issue that caused an incorrect error message to appear after removing a supervised user from the list. |
April 15-19, 2024
Vanguard Production Release tomorrow!
Just a reminder that we're enabling the Vanguard Release in production environments tomorrow, Tuesday April 23 at 10:00 am Pacific! If you can't wait, we already have some exciting features in EAP, such as the 'ServiceNow Update Record' step, a redesigned Holidays experience, on-call reminders for the web user interface, and incident properties available in the 'Get Incident' step.
Support notes (week of April 15)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-95571 (SUP-26886) |
Groups - Members tab: Fixed an issue that caused inactive users to be displayed as active users in the group members list. |
| COR-95569 | Groups - Who's On Call: Improved the performance and usability of some elements in the Who's On Call modal when viewing a shift. |
April 8-12, 2024
Support notes (week of April 8 - 12)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-95228 (SUP-26852) |
Groups - Shifts: Fixed an issue that prevented the calendar from accurately displaying all shifts for a group. |
| COR-94827 | Users - Devices: Corrected an issue that caused the "Sign Out of Mobile Apps" option to be disabled for some users. |
|
COR-95255 |
Groups - converting: Fixed an issue that caused some users to miss notifications after a group was converted from an on-call group to a broadcast group. |
April 1-5, 2024
Support notes (week of April 2 - 5)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-95106 (SUP-26797) |
Groups - Calendar: Fixed an issue that could generate a duplicate shift when attempting to edit a single occurrence of a series. |
| COR-94984 (SUP-26644) |
Web interface (usability fix): Corrected an issue that prevented some main menu description tags from closing within an appropriate time frame. |
| COR-94845 | Flow Designer - Endpoint authentication - OAuth 2.0: Ensured that OAuth 2.0 requests with additional parameters generated valid refresh tokens. |
| COR-94831 (SUP-26741) |
Conference bridges: Fixed an issue to ensure new callers are properly muted when joining an existing conference bridge. |
| COR-94830 (SUP-26705) |
Groups - Who's On Call: Corrected an issue to ensure users see the receive the same on-call information via the Slack bot that they see in the Who's On Call Summary. |
March 25-29, 2024
Vanguard Release Overview
The Vanguard Release Overview is now available! It's your detailed map to all the powerful new features and enhancements packed into this release. Vanguard is currently live in non-production environments, and we'll be toggling features 'on' in production environments on Tuesday, April 23.
Support notes (week of Mar 25 - 28)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-94456 | Groups - shifts: Ensured users saw correct information when editing a shift and hovering over the time zone. |
| COR-88213 |
Group Performance Report: Corrected an issue so the Supervised By filter accurately displayed user names. |
March 18-22, 2024
Incident Console updates
We've made some extremely helpful usability updates to the Incident Console:
- Inactive users and groups are now clearly indicated in the resolvers section so you can tell if someone's departure has left a vital role unfilled.
- Impacted services are now sorted by type, tier, and impact severity so you can quickly assess which of your services needs the most attention.
- Timeline entries for tasks now include whether they were added as part of a task list and, if so, which task list they were a part of so you can easily see how and why a task was added.
- The Timeline also now indicates when a task is overdue so you have a record of any milestones you may have missed in the resolution process.
We'll be covering all of these features and many, many more in the Vanguard Release Overview! Check back here tomorrow morning (Tuesday, March 26) around 10am Pacific and we'll have all the details to coincide with the non-production release of Vanguard.
Stay tuned!
Support notes (week of Mar 18 - 22)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-94028 |
Incidents - Post-Incident Report: Corrected an issue that prevented incident resolvers with valid credentials from resolving an incident and viewing the Post-Incident Report. |
| COR-93900 (SUP-26600) |
Mobile App - conference bridges: Fixed an issue that prevented some users from joining a conference bridge when using an iOS device. |
| COR-88242 | Messaging - responses: Corrected an issue where users received an error message if a response option contained certain special characters. |
March 11-15, 2024
ServiceNow Washington DC certification
If you're using the latest version of ServiceNow, then you'll be happy to hear that Version 5.8.1. of the xMatters application for ServiceNow is certified with San Diego, Tokyo, Utah, Vancouver, and now Washington DC!
For more information about getting integrated with ServiceNow, see our integration guide.
Support notes (week of Mar 11 - 15)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-92584 (SUP-26560) |
Reports - alert views: Fixed an issue that caused users to return to the main Alerts report page when they attempted to open a specific alert view. |
| COR-93881 | Groups - on-call groups: Updated the error message users encounter if they attempt to save an invalid shift rotation. |
| COR-93917 (SUP-26605) |
Flow Designer - Merge step: Corrected an issue prevented users from making changes to merge step outputs and successfully saving the canvas. |
| COR-93936 | Users - changing phone PIN: Fixed an issue where the Change Phone PIN screen would remain visible after successfully saving a new PIN. |
| COR-93823 | Groups - Who's On Call report: Corrected an issue to ensure that the search only returns groups whose names or descriptions (and not their owned services) match the requested search terms. |
| COR-92662 (SUP-25559) |
Integrations - ServiceNow: Fixed an issue where the ServiceNow batch sync would attempt to sync inactive users. |
| COR-93466 (SUP-26543) |
Flow Designer - Create Alert step: Fixed an issue that prevented users from saving the canvas after making changes to the Create Alert step. |
March 4-8, 2024
Support notes (week of Mar 4 - 8)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-93428 (SUP-26452) |
Groups - Shifts - Rotations: Corrected an issue that caused shift members to see the "In Rotation" badge for shifts with no set rotation. |
| COR-93421 (SUP-26533) |
Flow Designer - Forms - Custom Properties: Fixed an issue where deleting a property used in the custom form section caused users to see a blank form with no editable sections. |
| COR-93475 (SUP-26497) |
Flow Designer - Integrations: Corrected an issue to ensure inbound parameters are parsed properly and requests handled accurately. |
| COR-93410 (SUP-26533) |
Incidents - Incident Console - Services: Fixed an issue that caused users to see "Inactive Group" instead of a valid info card when they hover over a service's name. |
| COR-90002 | Workflows - Customization - TTS Dictionary (usability fixed): Adjusted the page layout to ensure a consistent look and feel for page elements when the side panel opens. |
February 26-March 1, 2024
Support notes (week of February 26-March 1)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-91912 (SUP-26487) |
Agents page (usability fix): Adjusted the layout of some hover elements to improve page usability. |
| COR-90124 (SUP-26211) |
Messaging - conference bridges: Corrected some inconsistent behavior around joining conference calls and messages including conference requests. |
| COR-92649 | Groups - shifts: Adjusted the position of screen elements so that the shift details window does not overlap days of the week in the calendar. |
| COR-91628 | Alerts report - Conference tab (usability fix): Improved the look and feel of the list of conference bridges on the page. |
February 19-23, 2024
Add a task to an incident in Flow Designer
The Add Task to Incident step, now available in Flow Designer, allows you to automatically add a task to an incident at any point in your resolution process so you can assist teams at every stage. Status, due date, and assignee information allow resolvers to keep track of what needs to be done during the incident.
You can use outputs from other steps to populate the fields, specify when the task should be completed, and add it to the Incident Console for other resolvers to see.
More incident resolution goodies
In our ongoing quest to further refine your incident resolution process, we've also made the following updates:
- Sort task lists by due date: Enhance your ability to create comprehensive lists of tasks to be completed during different incident types or use cases by sorting them using the 'Due Date' column as you're building them out. This can help you clearly see the order resolution teams need to tackle the tasks and to determine whether anything is missing.
- Incident properties in Post-Incident Reports: You can now view and edit the values of incident properties during a postmortem for a more thorough analysis and understanding of the incident.
Support notes (week of February 19-23)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-92656 (SUP-26487) |
Notifications - attachments: Fixed an issue where some email notifications were sent without the required attachments. |
| COR-92121 (SUP-26429) |
Admin - Upgrading your plan: Corrected an issue that prevented some customers from updating their billing information when required. |
| COR-91849 (SUP-26396) |
Groups - shifts: Fixed an issue that caused new shifts to be automatically listed as on-call on holidays. |
| COR-92126 | Groups - shifts: Corrected an issue where a shift would remain on the Overview tab for some time after being deleted. |
February 12-16, 2024
Support notes (week of February 12-16)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-91806 (SUP-26382) |
Notifications - call-in numbers: Fixed an issue where some call-in numbers were being read out as a real number instead of as a string of individual digits. |
| COR-90762 | Workflows (usability fix): The Enable/Disable toggle on the Workflows page should now operate more smoothly in all browsers. |
| COR-91449 (SUP-26282) |
Groups - escalations: Fixed an issue where some escalations were not displaying the correct "In Rotation" indicator in the side panel. |
February 5-9, 2024
Support notes (week of February 5-9)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-97658 (SUP-26297) |
Groups - Shifts: Fixed an issue to ensure that Daylight Saving Time would not cause gaps in shift coverage. |
| COR-91634 (SUP-26276) |
Messaging: Corrected an issue where some stakeholder users were offered response options on a notification. |
| COR-90759 (SUP-26282) |
Groups - Shifts - Escalations and Rotation: Fixed an issue to ensure shift escalations displayed the correct rotation order. |
| COR-91434 (SUP-26319) |
Workflows - Flood Control: Corrected an issue that prevented users from seeing data in the Trigger Flood Control tab when flood control is enabled. |
| COR-90578 (SUP-26261) |
Flow Designer - Merge step: Fixed an issue in the Merge step that prevented users from successfully saving the flow. |
| COR-90900 (SUP-26241) |
Flow Designer: Corrected an issue that prevented users from moving multiple steps and successfully saving the new location on the canvas. |
January 29-February 2, 2024
Auto refresh the Incidents list (or not!)
The Incidents list now includes an Auto Refresh option. This is useful if you're displaying the list on a screen—such as in a operations center—and you want to see the most recent incidents without having to manually refresh the list. You might also find it useful to disable this option if you're scrolling to look at older incidents so you're not taken back to the top of the list each time it refreshes.
Support notes (week of January 29-February 2)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-90791 | Selecting recipients: When user devices are added as recipients, the device owner's name is now correctly displayed when previewing the message. |
| COR-90742 (SUP-26285) |
Groups - shift time zones: Corrected an issue that prevented users from selecting a new time zone for a shift. |
| COR-90384 | Flow Designer - Merge step: Fixed an issue that prevented users from successfully saving the canvas after removing an existing Merge step. |
January 22-26, 2024
Mobile: Android 4.0 & iOS 5.0
If you haven't updated to the latest version of the xMatters app, what are you waiting for?!? We think you're going to love the new look and feel of our redesigned Android and iOS interfaces. For a look at what you're missing, see our announcement article, A better experience on the go.
A new messaging experience is coming!
We've been dropping teasers about a new messaging experience for a while now. The good news is that it will be released in our upcoming Vanguard release. The great news is that you can get it sooner! Discover how in our article, A new messaging experience is coming in Vanguard.
Support notes (week of January 22-26)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-90212 | Flow Designer – Create Alert step: Fixed an issue that prevented users from saving properties added to the Voice message section of the Create Alert step. |
| COR-89191 (SUP-25979) |
Groups – shifts: Corrected an issue that prevented users from adding an End By date to existing shifts that have shift-based rotations. |
| COR-90142 | User profile - devices (usability fix): Updated some Validation and error messages users may encounter when working with devices. |
About the early access delivery process
Customers can choose to opt their non-production environments into an Early Access Program (EAP) to see new functionality before it's released. If you're considering signing up for the early access program, there are a couple of important things to know:
- Enrollment in EAP can be turned on any time through a support request.
- Exiting EAP can only be done on quarterly boundaries (you cannot opt in and out between quarterly releases).
For full details, refer to the official xMatters Deployment Process & Early Access article.
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Highlights and support notes added for week of January 29-February 2, 2024.
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Support notes added for week of February 5-9, 2024.
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