Vanguard Development Highlights & Support Notes

We're hard at work on our next quarterly release, Vanguard, which will be rolling out in the March/April 2024 time frame.

Please follow this article and its comments to receive updates throughout the quarter about new features and functionality that we're working on for the Vanguard release. We'll also use this document to capture highlights of additions and updates to our mobile platforms and the xMatters REST API.

For a list of changes made in each deployment that aren't covered in the Development Highlights, see the support notes included below each highlight. While most features will be added to production environments as part of our quarterly releases, the support notes typically describe fixes, which can sometimes affect product behavior.

Release schedule

Here are the dates we're expecting the release to be available:

  • Non-production environment access: Tuesday, March 26, 2024
  • Production environment access: Tuesday, April 23, 2024
Customers interested in previewing new features before they're released can opt into our Early Access Program (EAP), which delivers new features into non-production environments as they're rolled off the assembly line.

February 26-March 1, 2024

Support notes (week of February 26-March 1)

xMatters Internal Reference No. Summary
COR-91912
(SUP-26487)
Agents page (usability fix): Adjusted the layout of some hover elements to improve page usability.
COR-90124
(SUP-26211)
Messaging - conference bridges: Corrected some inconsistent behavior around joining conference calls and messages including conference requests.
COR-92649 Groups - shifts: Adjusted the position of screen elements so that the shift details window does not overlap days of the week in the calendar. 
COR-91628 Alerts report - Conference tab (usability fix): Improved the look and feel of the list of conference bridges on the page.

February 19-23, 2024

Add a task to an incident in Flow Designer

The Add Task to Incident step, now available in Flow Designer, allows you to automatically add a task to an incident at any point in your resolution process so you can assist teams at every stage. Status, due date, and assignee information allow resolvers to keep track of what needs to be done during the incident.

add-task-to-incident-with-due-date.png

You can use outputs from other steps to populate the fields, specify when the task should be completed, and add it to the Incident Console for other resolvers to see. 

More incident resolution goodies

In our ongoing quest to further refine your incident resolution process, we've also made the following updates:

  • Sort task lists by due date: Enhance your ability to create comprehensive lists of tasks to be completed during different incident types or use cases by sorting them using the 'Due Date' column as you're building them out. This can help you clearly see the order resolution teams need to tackle the tasks and to determine whether anything is missing.
  • Incident properties in Post-Incident Reports: You can now view and edit the values of incident properties during a postmortem for a more thorough analysis and understanding of the incident.

Support notes (week of February 19-23)

xMatters Internal Reference No. Summary
COR-92656
(SUP-26487)
Notifications - attachments: Fixed an issue where some email notifications were sent without the required attachments.
COR-92121
(SUP-26429)
Admin - Upgrading your plan: Corrected an issue that prevented some customers from updating their billing information when required.
COR-91849
(SUP-26396)
Groups - shifts: Fixed an issue that caused new shifts to be automatically listed as on-call on holidays.
COR-92126 Groups - shifts: Corrected an issue where a shift would remain on the Overview tab for some time after being deleted.

February 12-16, 2024

Support notes (week of February 12-16)

xMatters Internal Reference No. Summary
COR-91806
(SUP-26382)
Notifications - call-in numbers: Fixed an issue where some call-in numbers were being read out as a real number instead of as a string of individual digits.
COR-90762 Workflows (usability fix): The Enable/Disable toggle on the Workflows page should now operate more smoothly in all browsers.
COR-91449
(SUP-26282)
Groups - escalations: Fixed an issue where some escalations were not displaying the correct "In Rotation" indicator in the side panel.

February 5-9, 2024

Support notes (week of February 5-9)

xMatters Internal Reference No. Summary
COR-97658
(SUP-26297)
Groups - Shifts: Fixed an issue to ensure that Daylight Saving Time would not cause gaps in shift coverage.
COR-91634
(SUP-26276)
Messaging: Corrected an issue where some stakeholder users were offered response options on a notification.  
COR-90759
(SUP-26282)
Groups - Shifts - Escalations and Rotation: Fixed an issue to ensure shift escalations displayed the correct rotation order. 
COR-91434
(SUP-26319)
Workflows - Flood Control: Corrected an issue that prevented users from seeing data in the Trigger Flood Control tab when flood control is enabled. 
COR-90578
(SUP-26261)
Flow Designer - Merge step: Fixed an issue in the Merge step that prevented users from successfully saving the flow.
COR-90900
(SUP-26241)
Flow Designer: Corrected an issue that prevented users from moving multiple steps and successfully saving the new location on the canvas. 

January 29-February 2, 2024

Auto refresh the Incidents list (or not!)

The Incidents list now includes an Auto Refresh option. This is useful if you're displaying the list on a screen—such as in a operations center—and you want to see the most recent incidents without having to manually refresh the list. You might also find it useful to disable this option if you're scrolling to look at older incidents so you're not taken back to the top of the list each time it refreshes.

incidents-auto-refresh.png

Support notes (week of January 29-February 2)

xMatters Internal Reference No. Summary
COR-90791 Selecting recipients: When user devices are added as recipients, the device owner's name is now correctly displayed when previewing the message. 
COR-90742
(SUP-26285)
Groups - shift time zones: Corrected an issue that prevented users from selecting a new time zone for a shift.
COR-90384 Flow Designer - Merge step: Fixed an issue that prevented users from successfully saving the canvas after removing an existing Merge step.

January 22-26, 2024

Mobile: Android 4.0 & iOS 5.0

If you haven't updated to the latest version of the xMatters app, what are you waiting for?!? We think you're going to love the new look and feel of our redesigned Android and iOS interfaces. For a look at what you're missing, see our announcement article, A better experience on the go.

A new messaging experience is coming!

We've been dropping teasers about a new messaging experience for a while now. The good news is that it will be released in our upcoming Vanguard release. The great news is that you can get it sooner! Discover how in our article, A new messaging experience is coming in Vanguard.

Support notes (week of January 22-26)

xMatters Internal Reference No. Summary
COR-90212 Flow Designer – Create Alert step: Fixed an issue that prevented users from saving properties added to the Voice message section of the Create Alert step.
COR-89191
(SUP-25979)

Groups – shifts: Corrected an issue that prevented users from adding an End By date to existing shifts that have shift-based rotations.

COR-90142 User profile - devices (usability fix): Updated some Validation and error messages users may encounter when working with devices.

About the early access delivery process

Customers can choose to opt their non-production environments into an Early Access Program (EAP) to see new functionality before it's released. If you're considering signing up for the early access program, there are a couple of important things to know:

  • Enrollment in EAP can be turned on any time through a support request.
  • Exiting EAP can only be done on quarterly boundaries (you cannot opt in and out between quarterly releases).

For full details, refer to the official xMatters Deployment Process & Early Access article.

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  • Highlights and support notes added for week of January 29-February 2, 2024.

    Updates include:

    • Auto refresh the Incidents list
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  • Support notes added for week of February 5-9, 2024.

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  • Support notes added for week of February 12-16, 2024.

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  • Highlights and support notes added for week of February 19-23, 2024.

    Updates include:

    • 'Add a Task to Incident' Flow Designer step
    • Sort task lists by due date
    • Incident properties in Post-Incident Reports
    0
  • Support notes added for week of February 26-March 1, 2024

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