We're hard at work on our next quarterly release, Wonder Boy, which will be rolling out in the June/July 2024 time frame.
Please follow this article and its comments to receive updates throughout the quarter about new features and functionality that we're working on for the Wonder Boy release. We'll also use this document to capture highlights of additions and updates to our mobile platforms and the xMatters REST API.
For a list of changes made in each deployment that aren't covered in the Development Highlights, see the support notes included below each highlight. While most features will be added to production environments as part of our quarterly releases, the support notes typically describe fixes, which can sometimes affect product behavior.
Release schedule
Here are the dates we're expecting the release to be available:
-
Non-production environment access: Tuesday, June 25, 2024
- Production environment access: Tuesday, July 23, 2024
Customers interested in previewing new features before they're released can opt into our Early Access Program (EAP), which delivers new features into non-production environments as they're rolled off the assembly line.
July 22-26, 2024
Updated operating systems support for xMatters Agent
The xMatters Agent has been updated to include support for the latest releases of Windows Server, Red Hat, Debian, and Ubuntu. (CentOS 7 is no longer supported.) You can find updated installation instructions on the in-product Agents page and in the help documentation. And if you didn't already know, there is also an official xMatters Agent Docker image!
Supported operating systems:
- Windows Server 2016, 2019, 2022
- Red Hat 7, 8, 9
- Debian 10, 11, 12
- Ubuntu 20.04, 22.04, 24.04
Support notes (week of July 22 - 26)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-102122 |
Flow Designer - Incident Initiation trigger: Fixed an issue that caused the unique identifier to be added to the trigger name. |
| COR-101207 (SUP-27582) |
Messaging - Schedule Messages: Corrected an issue that caused conference bridge information to be removed from scheduled messages, resulting in users hearing error messages when they attempted to dial in. |
July 15-19, 2024
Support notes (week of July 15 - 19)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-101016 (SUP-27524) |
Scenarios - conference bridges: Fixed an issue where external conference bridge numbers would not update when switching scenarios. |
| COR-100867 | Flow Designer - custom steps: Fixed an issue where some users could not use custom steps that were shared with them. |
| COR-101070 | Flow Designer (usability updates): Adjusted the layout and positioning of some elements in Flow Designer to improve the user experience. |
| COR-100605 (SUP-27416) |
Alerts report - alert details: Fixed an issue where "No Message Subject" would be displayed when viewing alert details under some language settings. |
| COR-100935 (SUP-27552) |
Communication Center - Alert Traffic widget: Improved the behavior of the Alert Traffic widget when selecting sources. |
| COR-100599 (SUP-27436) |
Flow Designer - authentication: Fixed an issue where steps would repeatedly time out when attempting to retrieve OAuth tokens. |
July 8-12, 2024
Preview Escalations available in EAP
If you're scheduling shifts with complex rotations and escalations, it's important to understand exactly who's on call and when. To ensure everything is working as expected, non-production instances can now take advantage of our Preview Escalations feature to view the escalation timeline for a shift up to 10 rotations into the future. The preview includes information about the type of rotation, who's on call, wait times, and off-duty members.
Support notes (week of July 8 - 12)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-100360 | Flow Designer - xMatters Agent steps: Fixed an issue where the Activity panel would show an incorrect status for steps running on the xMatters Agent. |
| COR-97370 (SUP-27104) |
Devices - adding: It should no longer be necessary to have the US enabled as a country in your instance when adding Canadian voice or SMS devices for certain area codes. |
| COR-100438 (SUP-27420) |
User Schedule (performance improvement): Fixed an issue that was causing the User Schedule page to time out when retrieving a large number of repeating shifts. |
| COR-100439 (SUP-27471) |
Groups - Calendar tab: Fixed an issue where the Calendar tab would display a different time zone than the one indicated on the side panel when editing a shift. |
July 1-5, 2024
New features now available in EAP
Even more Wonder Boy features are now available in non-production instances, including:
- Off-duty scheduling: On-call groups with rotations can now take advantage of our often requested off-duty scheduling feature. When enabled, members automatically rotate from on-call to off-duty—and vice versa—according to your shift rotation rules.
- Downloadable user schedules: If you use external programs to manage your calendars, you can now choose to download your xMatters user schedule as an ICS file that can be imported into other applications. The file is generated when you click 'Download' and includes six months of data.
- Additional Condition step operators: Our new Condition step now includes the 'is one of' and 'is not one of' operators, allowing you to check whether a value is included in, or excluded from specified values.
Support notes (week of July 2 - 5)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-100100 | Incidents - Impacted Services: Fixed an issue that prevented users from opening an incident after services were added in the Impacted Services section of the Incident Console. |
| COR-99985 (SUP-27401) |
Reports - Historical On Call Report: Corrected an issue that caused users to see an error message when requesting data for a valid date range. |
| COR-99709 (SUP-23765) |
Messaging - Scenarios: Fixed an issue that prevented some scenarios from saving or displaying conference bridges correctly. |
| COR-100026 (SUP-27438) |
Groups -On Call Right Now: Corrected an issue to ensure the On Call Right Now section displayed accurate on-call information for all members. |
| COR-99893 (SUP-27354) |
Users - searching (performance enhancement): Improved performance when searching for users who are assigned a large number of roles. |
June 24-28, 2024
Wonder Boy Release Overview
On Tuesday (June 25), the latest features from our Wonder Boy release dove through dense forests, grappled with fearsome gargoyles, and skated by sly snakes to finally reach non-production instances! These updates include off-duty scheduling, a new service overview tab with custom links, shared user on-call schedules, a Condition step for Flow Designer, and lots more. If you're wondering what else is new, our Wonder Boy Release Overview is your complete guide to everything that's included.
Support notes (week of June 24 - 28)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-99633 (SUP-27404) |
Groups - Shifts: Corrected an issue that prevented the display of temporary absence coverage in the shift escalation timeline. |
| COR-99400 |
Groups - Escalations (usability fix): Ensured there was no disruption in shift escalations when rotation end dates align with the last day of the month. |
| COR-99271 | Messaging - Forms and Scenarios (usability fix): Adjusted the size and layout of some elements so they don't obstruct other items on the page. |
June 17-21, 2024
Wonder Boy non-production release
For customers in the Early Access Program (EAP), features from our latest release will be available in non-production environments tomorrow (June 25), from around 10am Pacific! We'll be covering everything that's new in our Wonder Boy Release Overview, so make sure to watch this space.
Support notes (week of June 10 - 14)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-99626 (SUP-27372) |
Messaging - attachments: Fixed an issue that caused an an error when attempting to attach an .xml file. |
| COR-99563 (SUP-27367) |
Messaging - scenarios: Updates to the default form device selection should now correctly supersede scenario settings where the Devices section is hidden. |
| COR-99489 (SUP-27332) |
Messaging - sites: Fixed an issue that caused sites to be removed from the Advanced recipients drop-down selector for forms with valid sites. |
| COR-99271 (SUP-27571) |
Messaging - messaging forms: Corrected an issue that prevented messages from properly sending if fields contain additional whitespace characters. |
| COR-99067 (SUP-27271) |
Groups - schedules: Fixed an issue that caused users to see shift gaps when the shift time zone was different than the user's profile time zone. |
| COR-99176 (SUP-27301) |
Groups - on-call groups: Corrected an issue to ensure that all members of on-call groups are visible when viewing a shift, and can be notified. |
| COR-99265 | Groups - shift time zones: Fixed an issue that caused users to see an error message when creating a shift directly on the calendar, then adjusting the time zone in the shift details panel. |
| COR-99078 | Groups - shifts: Corrected an issue that caused users in the escalation path to become invisible when the time zone of the shift is modified in the side drawer. |
June 10-14, 2024
Support notes (week of June 10 - 14)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-99069 (SUP-27290) |
Messaging - Scenarios: Fixed an issue to ensure users can use scenarios to send messages when saved list items are removed from form elements such as lists, combo-boxes, and hierarchy lists. |
| COR-98980 (SUP-27270) |
Messaging - Scenarios: Corrected an issue that prevented users with appropriate permissions from successfully saving new scenarios. |
| COR-98865 | Groups - Schedules (usability fix): Adjusted the layout and positioning of some elements to improve the look and feel of the page. |
| COR-98593 | Flow Designer - Get Incident step: Fixed an issue where changing the name of the Get Incident step on the canvas caused downstream steps to show validation errors. |
| COR-98878 | Workflows - Properties: Corrected an issue that caused users to see an error when they tried to delete a property from the list. |
June 3-7, 2024
Redesigned send message forms
We've completed the updates to our message forms and the redesigned interface is now available on all xMatters instances! The changes include optimized screen real estate with improved readability, a unified Recipients selector (you can now search for sites!), additional details about targeted recipients, enhanced validation for required properties, and more. For more information, see our related support article.
Support notes (week of June 3 - 7)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-98812 (SUP-27142) |
Flow Designer - Switch steps: Double-clicking a switch step on the canvas should now correctly open it for editing. |
| COR-98649 | Workflows - Form layout: Fixed an issue where a group's description could sometimes be displayed twice after adding it to the Recipients list on a form layout. |
| COR-98059 | Voice recordings (usability fix): Fixed an issue where the controls for creating a new voice recording would be partially hidden. |
| COR-98344 | Groups - Calendar: Fixed an issue where dragging a shift with no members to a new location on the calendar would cause an error. |
| COR-96543 (SUP-26942) |
xMatters REST API - user delivery data: Fixed an issue where the results of some requests to retrieve user delivery data were inconsistent depending on the specific deliveryStatus values. |
| COR-98433 | Flow Designer - connecting steps: Fixed an issue to prevent some steps from being able to connect their output ports to multiple other steps. |
May 27-31, 2024
Clickable links in incident notes and properties
Are you tired of having to copy URLs on the Incident Console and paste them in your browser's address bar to open links, wasting precious resolution time during critical moments? Good news! URLs in incident notes and properties are now clickable links that open in a new window.
Support notes
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-97441 (SUP-27118) |
Flow Designer - Update Incident step: Fixed an issue where users had to submit all incident properties when attempting to update only a subset. |
May 20-24, 2024
Incident service dependencies map enhancements
Understand the full scope of an incident with the new 'Show Potentially Impacted Applications' feature on an incident's service dependencies map. When this option is selected, the map highlights Application-type services that the incident could impact with a pulsing red glow (as highlighted in the screenshot below for the Web Store application). This feature provides extra issue context by displaying possible connections between potentially impacted applications and already impacted services.
Support notes (week of May 20 - 24)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-98073 |
Admin - Sites: Fixed an issue that prevented users from selecting a site when the Add/Edit side drawer contained unsaved changes. |
| COR-97931 | Groups - on-call schedules (usability fix): Improved user experience of some elements when editing a group. |
| COR-97900 (SUP-27122) |
Flow Designer - Create Alert step: Corrected an issue where case sensitivity was incorrectly applied to property names, causing some flows to fail. |
May 13-17, 2024
Add and update incident properties in Flow Designer
We’ve added incident properties functionality to Flow Designer! When you choose an incident type on the Initiate Incident form, you can now add properties associated with that incident type. Additionally, our Get Incident and Update Incident steps now include the option to retrieve or update incident properties. Flow Designer functionality makes it easier to sync incident property values between systems or update values in your workflow, allowing for a better incident response.
Support notes (week of May 13 - 17)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-97012 (SUP-27062) |
Groups - Add User: Fixed an issue that prevented users with the appropriate permission settings from adding active users to valid groups. |
| COR-92168 | Incident Console - Resolvers and Roles (usability fix): Improved the user experience by expanding the allowable area to drop resolvers under a role. |
| COR-91795 (SUP-26317) |
Alerts - Notifications: Corrected an issue that caused some original notifications to be marked as duplicates. |
| COR-97108 | Flow Designer- Automations (usability fix): Improved usability by ensuring consistent naming conventions when the Incident Automations trigger is added to the canvas. |
| COR-96820 (SUP-26791) |
Flow Designer - Activity panel: Fixed an issue that caused some users to see steps listed out of the order in which they ran in the flow. |
May 6-10, 2024
Enhanced reporting capabilities
You can now view audit records for workflows and users with the enhanced System Audit Report (previously called the Workflows Audit Report). The report features a more intuitive way to display audit information, including easier access to data and more filter options.
Reduce incident setup time
The long-awaited incident playbooks feature is now available! Create plays with a standard set of tasks that all incidents should run through. Customize your playbooks even further by adding conditions that new incidents should match before a play is applied to it. With playbooks, you can focus on resolving the incident with accurate context immediately available to you.
Support notes (week of May 6 - 10)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-96797 COR-96749 |
Groups - Shifts: Corrected an issue that prevented users from successfully making and saving changes to shift occurrences. |
| COR-96866 | Admin - Custom User Properties (usability fix): Improved the look and feel of elements and messages on the Custom User Properties page. |
| COR-96875 (SUP-27031) |
Notifications report: Corrected an issue that prevented the Notifications report from displaying accurate responses for some alerts. |
| COR-95917 | Flow Designer - Shared Automations: Fixed an issue to ensure all workflows show the correct number of shared automations. |
April 29-May 3, 2024
Even more options in Flow Designer
We want to call attention to some fancy new enhancements and additions in Flow Designer:
- We've updated the Get Incident and Update Incident steps in Flow Designer to include an Incident Properties section. This lets you include the incident properties you specified when initiating the incident as outputs for use in steps downstream in your flow. The steps work across different incident types, so if an incident's type doesn't contain a property, the step ignores the update or returns the output as empty without producing an error.
- The new Fusion Risk Management Create or Update Incident step helps streamline your incident handling process by leveraging a Salesforce authentication endpoint and letting you specify an incident ID to match with incidents in Fusion. If the ID matches an existing Fusion incident, it updates the existing incident with the latest information. If there is no matching ID, it creates a new incident in Fusion using the provided data.
These updates are available in all production instances, so try them out now!
Support notes
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-96240 (SUP-26958) |
Messaging - Sender Overrides: Fixed an issue that prevented users from saving sender override changes from the messaging form. |
| COR-96253 (SUP-26959) |
Messaging: Fixed an issue where specific handling settings on a messaging form could prevent users from being able to send messages. |
| COR-74306 (SUP-25564) |
Flow Designer - Create Alert step: Fixed an issue that prevented the Create Alert step from properly passing values from previous steps, causing the flow to fail. |
About the early access delivery process
Customers can choose to opt their non-production environments into an Early Access Program (EAP) to see new functionality before it's released. If you're considering signing up for the early access program, there are a couple of important things to know:
- Enrollment in EAP can be turned on any time through a support request.
- Exiting EAP can only be done on quarterly boundaries (you cannot opt in and out between quarterly releases).
For full details, refer to the official xMatters Deployment Process & Early Access article.
Comments
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Highlights and support notes added for week of May 6-10, 2024.
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Highlights and support notes added for week of May 13-17, 2024.
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