We're hard at work on our next quarterly release, Xenon, which will be rolling out in the Sept/Oct 2024 time frame.
Please follow this article and its comments to receive updates throughout the quarter about new features and functionality that we're working on for the Xenon release. We'll also use this document to capture highlights of additions and updates to our mobile platforms and the xMatters REST API.
For a list of changes made in each deployment that aren't covered in the Development Highlights, see the support notes included below each highlight. While most features will be added to production environments as part of our quarterly releases, the support notes typically describe fixes, which can sometimes affect product behavior.
Release schedule
Here are the dates we're expecting the release to be available:
-
Non-production environment access: Tuesday, September 24, 2024
- Production environment access: Tuesday, October 22, 2024
Customers interested in previewing new features before they're released can opt into our Early Access Program (EAP), which delivers new features into non-production environments as they're rolled off the assembly line.
October 21-25, 2024
Xenon has landed!
The Xenon release is now available in production environments. For an overview of everything that's new, our Release Overview has all the details, including specific availability timing for features where applicable.
Next up: Yars' Revenge!
Support notes (week of Oct 21 - 25)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-109248 (SUP-28302) |
Groups - Who's On Call: Fixed an issue where the Who's On Call report wouldn't display all of the selected groups. |
| COR-109701 (SUP-28300) |
Groups - Schedule (performance improvement): Improved the load time of the group schedule page so shifts are displayed more promptly. |
| COR-109247 (SUP-28304) |
Groups - Who's On Call: Corrected an issue to ensure all shifts for a group are displayed with the correct group. |
| COR-84105 COR-76371 |
User & Group Performance reports (usability fixes): Improved the layout and positioning of some elements in the web user interface. |
October 15-18, 2024
Microsoft Teams meetings for playbooks
Last week we added Microsoft Teams channels for playbooks. Now, customers with EAP and non-production instances can add Microsoft Teams meetings as playbook collaboration channels. This feature allows you to create a new meeting or add a URL link to an existing meeting, and configure the name and description, so resolvers can easily identify and immediately access the meeting.
Look for this feature in production instances with the Xenon release!
Support notes (week of Oct 14 - 18)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-108209 (SUP-28172) |
Messaging forms - Scenarios: Corrected an issue that prevented scenario sections displaying properly for users with the appropriate permissions settings. |
| COR-96882 | Messaging forms - Response overrides (usability fix): Updated messaging to provide users more accurate information when errors occur. |
| COR-108965 (SUP-28334) |
xMatters REST API - GET /events: Fixed an issue that caused users to see an incorrect pagination link. |
| COR-109253 | Flow Designer - Merge step (usability fix): Corrected an issue to ensure all merge step outputs have unique names. |
| COR-108810 | Incidents - Document Library: Fixed an issue to ensure users can successfully use all menu and filter options. |
| COR-108809 | Incidents - Document Library: Corrected an issue that prevented the side panel from accurately displaying information when an alternate file is selected from the library. |
October 7-11, 2024
Microsoft Teams channels for playbooks
Clear communication is key to resolving incidents as quickly and efficiently as possible. Now customers with EAP and non-production instances can add new or existing Microsoft Teams channels to playbooks (with Microsoft Teams meetings and Slack channels coming soon). Adding collaboration channels to your playbooks ensures that teams always know exactly how to connect to their colleagues, without needing to maintain the logic separately in Flow Designer.
Look for this feature in production instances with the Xenon release!
Share a link to your schedule
Also available in EAP and non-production instances, you can now share a link to a live version of your calendar. Unlike the ICS download file, this calendar auto-updates daily, giving anyone you share it with an up-to-date view of your upcoming shifts.
Support notes (week of Oct 7 - 11)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-107774 | Reports - System Audit report (usability fix): Updated the layout and presentation of search filters and other menus across report pages. |
| COR-108587 | Flow Designer: Corrected an issue where refreshing the browser while viewing a canvas would cause an error. |
| COR-108645 |
Flow Designer - OAuth endpoint: Fixed an issue where failing to authenticate would prevent another attempt unless the endpoint was closed and reopened. |
| COR-108190 (SUP-28192) |
Web User Interface - Log in: Corrected an issue that caused some users to see an error message when attempting to log in with valid credentials. |
October 1-4, 2024
Scheduled trigger in non-production and EAP
For Base and Advanced customers who want to run flows at specific times—rather than when a signal is received—the Scheduled trigger is now available in staging and EAP instances! Automatically schedule flows to run at regular intervals to check the status of an incident, query a service for system information, or perform cleanup tasks.
Note: Daily intervals are available now; hourly intervals coming soon.
Support notes (week of Sep 30 - Oct 4)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-77552 | Alerts report - User Delivery: Fixed an issue to ensure sorting on the User Delivery tab works properly when the recipients list includes subscribed users. |
| COR-107799 | Incident Console - Tasks: Corrected an issue where changing the minutes in the Due Date of a task also changed the hours. |
September 23-27, 2024
Xenon Release Overview
On Tuesday, September 24, the latest features from our Xenon release skyrocketed through the starry cosmos and landed in non-production instances! These updates include end of escalation and task notifications, a Schedule trigger, shared calendars, collaborations for playbooks—and lots more. If you're wondering what else is new, our Xenon Release Overview is your complete guide to everything that's included.
Support notes (week of Sep 23 - 27)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-102781 | Alert Details report - exporting: Exporting the Alert Details report will no longer show "System Alert" for alerts triggered by a deleted source. |
| COR-107546 (SUP-28123) |
Live Call Routing: Fixed an issue where some calls into the Live Call Routing number were causing errors. |
| COR-107264 | Flow Designer - Merge step: Fixed an issue where the unsaved changes warning was not displaying correctly when leaving an edited Merge step. |
September 16-20, 2024
Xenon non-production release
Features from our latest release will be available in non-production and Early Access Program (EAP) environments tomorrow (September 24), from around 10am Pacific! We'll be covering everything that's new in our Xenon Release Overview, so make sure to watch this space.
Support notes (week of Sep 16 - 20)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-106797 (SUP-28065) |
Reporting - Alerts report: Fixed an issue where the Alert Details page was not loading correctly for some messages. |
| COR-106486 | Reporting - Group Performance report: Corrected an issue that prevented users from filtering the Group Performance report by supervisor. |
| COR-106299 (SUP-27646) |
Notifications (performance improvement): Fixed an issue that caused some users to be repeatedly asked to respond to the same notification. |
| COR-106606 (SUP-28036) |
Incidents - Incident Console: Corrected an issue to ensure incident creation times are displayed in the proper time zone. |
| COR-105934 (SUP-27974) |
Groups - Calendar: Fixed an issue that prevented users from seeing some holiday shift coverage in the side panel. |
September 9-13, 2024
Support notes (week of Sep 9 - 13)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-100210 |
Incidents - Post-Incident Report: Fixed an issue that prevented numbered and bullet lists from appearing properly in the analysis section of the report. |
| COR-105971 | Flow Designer (usability enhancement): Flow Designer now prevents users from deleting the default version of custom steps and HTTP triggers. |
| COR-105093 (SUP-27902) |
System Audit Report - SSO logins: The System Audit Report should no longer record that a user's log in details have changed when they log in using SSO. |
September 3-6, 2024
Notify task assignees
Tasks allow teams to keep on top of what needs to be done during an incident—but how does a team member know when they've been assigned a task? Now, when you add a task in xMatters (or reassign it to another resolver) you have the option to 'Notify Assignee'. When enabled, the assignee will automatically be notified when they've been assigned a new task and any time it's updated.
This feature is currently available in Early Access Program (EAP) instances.
Support notes (week of Sep 3 - 6)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-97015 |
Messaging - Number Property (usability fix): Fixed an issue where allowing very large numbers in the property form layout could cause a loss of precision or unexpected results when sending the message. |
August 26-30, 2024
Support notes (week of Aug 26 - 30)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-104941 (SUP-27804) |
Messaging - handling options: Fixed an issue where hiding some of the handling options for a messaging form would prevent users from changing the expiration value. |
| COR-103866 (SUP-27614) |
Web user interface - expired session: Fixed an issue where expired sessions were not allowing users to reauthenticate without returning to the login page. |
| COR-105093 (SUP-27902) |
System Audit Report: Fixed an issue where some audit records were displaying incorrect data for users who had logged in via SSO. |
| COR-104347 (SUP-27821) |
Voice calls: Fixed an issue where some calls were not being completed successfully due to spaces in the stored phone number. |
August 19-23, 2024
Support notes (week of Aug 19 - 23)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-103981 |
Flow Designer - Create Alert step: Fixed an issue to ensure device type selection is properly saved and accurately displayed when the step is closed, then re-opened. |
| COR-102704 |
Reports - System Audit Report (cosmetic fix): Ensured consistent formatting of subscription form names and descriptions in the System Audit report. |
August 12-16, 2024
SCIM documentation is now available
You can now start building System for Cross-Domain Identity Management (SCIM) implementations with our Entra ID and Okta documentation. SCIM provides a common user schema and binds documents to provide patterns that allows systems to synchronize data, enabling you to automate the management of user identities across cloud-based applications and services. If you have questions or want to see whether SCIM is right for you, reach out to your CSM.
Support notes (week of Aug 12 - 16)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-103961 (SUP-27776) |
Messaging - Scenarios: Fixed an issue that prevented users with the appropriate permission settings from opening scenarios. |
| COR-103873 (SUP-27748) |
Dashboard - Send Form widget (usability fix): Corrected an issue to ensure all users see the current version of linked pages when using dashboard widgets. |
| COR-103734 | Incidents - Document Library (cosmetic fix): Ensured a consistent look and feel across side drawer windows. |
August 5-9, 2024
Define a default incident type for workflows
We've added a new Flow Designer enhancement! When you install a workflow you now have the option to choose a default incident type. Any flows with built-in Initiate Incident steps are automatically set to the default incident type, which means you no longer have to set the type when configuring these steps.
Support notes (week of Aug 6 - 9)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-103682 (SUP-27705) |
Messaging - Scenarios: Fixed an issue that prevented users with the appropriate role and permission settings from using the Options drop-down menu on scenarios. |
| COR-102765 (SUP-27699) |
xMatters REST API - POST groups/.../members: Corrected an issue where the presence of off-duty shift members prevented the addition of new on-duty shift members during a data sync. |
| COR-102865 (SUP-27710) |
Groups - Preview Shift Rotations: Off-duty shift members should no longer be included when previewing shift rotations. |
July 29 - August 2, 2024
Support notes (week of July 29 - Aug 2)
| xMatters Internal Reference No. | Summary |
|---|---|
| COR-102197 (SUP-27656) |
Users - Schedule tab: Fixed an issue where some on-call shifts were not visible in the Schedule tab of a user's profile. |
| COR-102192 (SUP-27640) |
Messaging Conference Bridge URL: Corrected an issue to ensure Conference Bridges without user-provided URLs don't allowing editing of the field. |
| COR-101069 (SUP-27569) |
Alerts report - Initiator column: Fixed an issue to ensure the correct alert initiator is displayed when alerts are duplicated. |
About the early access delivery process
Customers can choose to opt their non-production environments into an Early Access Program (EAP) to see new functionality before it's released. If you're considering signing up for the early access program, there are a couple of important things to know:
- Enrollment in EAP can be turned on any time through a support request.
- Exiting EAP can only be done on quarterly boundaries (you cannot opt in and out between quarterly releases).
For full details, refer to the official xMatters Deployment Process & Early Access article.
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Highlights and support notes added for week of August 5-9, 2024.
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Highlights and support notes added for week of August 12-16, 2024.
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Highlights and support notes added for week of September 16-20, 2024.
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