Michael Ferstl
Is there a possibility to define the number of retries that are done on a phone call?
In some cases we only want people to be called once and stop retrying even if the call was not answered.
Terminating the alert after 1 min is a kind of solution, but then people might think the problem is solved and don't react.
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Hi Michael,
Yes, you can set the number of voice call retries in the Handling section of the Form. It's label is Voicemail Options and allows you to set the retires and frequency. https://help.xmatters.com/ondemand/workflows/handlingsenderoverrides.htm
Hi Paul,
But thats just when you reach the voice mail, what if the user has no voice mail setup?
Our tests showed you get called until the alert is terminated.
Hi Michael,
Sorry for the delay in responding, as I was off for a few days. I don't have a phone that has no voice mail, so I have not tried to test that situation, although I wanted to see if you are able to test the voice call with "Do Not Leave A Message" specified as the Voicemail Option.
If there is a voicemail, it will of course work nicely, and consider the voice message complete after finding a voicemail.
Best regards,
Paul
Hi, You need to ensure that the alert system is configured to notify the intended recipient or designated personnel when the maximum retries are exhausted. This way, the issue is still brought to attention without multiple call attempts.