General Q&A

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This is the place for questions about xMatters products, features, best practices, use cases, advice, and favorite (toolchain) recipes. Ask us anything! Well, almost anything.

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New Support Videos on xMatters YouTube! Mario Guisado 1 comment 0 votes None
Robotron is taking over instances! Emily Sait 0 comments 0 votes None
number of call retries Michael Ferstl 3 comments 0 votes None
Sort recipients in a message Michael Ferstl 1 comment 0 votes None
Export Dynamic Team List Mindy Walters 2 comments 0 votes None
What Role will allow me to see/modify permissions assigned to functions? Eulogio Apelin 1 comment 0 votes None
Bounce back when incidents happen with Q*bert! Emily Sait 0 comments 0 votes None
Weekly shift with alternating team members Michael Schlenger 2 comments 0 votes None
group rotation with 7 users Chandrasekar Raman 4 comments 0 votes None
Trying to view a user's mobile device number. Documentation regarding the section in a role, "Role Details" Eulogio Apelin 2 comments 0 votes None
Shift mapping per team member in a calendar Abdul Amir Khan 3 comments 0 votes None
Alert Message not in Outputs Damien Sturt 1 comment 0 votes None
Advanced schedule Michele Bartolucci 1 comment 0 votes None
My Android phone is not ringing for xMatter notifications. Murali Deepala 3 comments 0 votes None
Understanding Properties Karl Zander 0 comments 0 votes None
Post to a Slack Channel Karl Zander 1 comment 0 votes None
Primary and secondary rotation Ipunko 1 comment 0 votes None
Work flow page missing N Praveen 2 comments 0 votes None
Reactivate an inactive user Ken House 0 comments 0 votes None
Away we go! Pole Position here Karla Poplawski 0 comments 0 votes None
Group Performance report details Beth Hamill 2 comments 0 votes None
Incoming Phone Calls? Linda Seley 4 comments 0 votes None
Out Run is revving up instances Emily Sait 0 comments 0 votes None
Group supervisor left, cannot add new supervisor or delete group Julia Raehl 1 comment 0 votes None
Escalate Response Action Timing Bradley Shubin 3 comments 0 votes None
Does the alert escalates to agents from one shift to another? if it is unanswered? Anil Mistry 1 comment 0 votes None
Is there any REST API to create text(SMS) jinquan 1 comment 0 votes None
Offline copy of the rotas Dan Wright 1 comment 0 votes None
You’ve got Ninja on your side Emily Sait 0 comments 0 votes None
can't logon xMatters' website - https://hsbc.hosted.xmatters.com Tiny Z L ZHONG 0 comments 0 votes None