Hello community,
I've searched through the docs, forum and videos and so haven't found an answer so far.
So the goal:
1. Have Primary and Secondary on-call person
2. Secondary must be notified only after timeout (no response) from Primary
3. I would like to see on my dashboard that I am Primary/Secondary this week (shift name does solve the problem actually, but.. see below)
I've tried very straightforward approach - one shift with all members (4) rotation - that works well but don't fit under 3 point.
On the Dashboard I am always on call, which is actually true but I am Secondary.
Then I've tried this approach:
1. Create two groups - one Primary and one Secondary
2. Mix them in a new shift, where Primary contacted immediately and Secondary after some delay
The problem is - looks like all members from Primary and Secondary are notified simultaneously.
I guess some kind of shift of shifts would help - like notify Primary shift, if not answered - notify Secondary shift.
Any idea how we can achieve that?
Thanks in advance,
Ivan
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Ivan,
With your Primary and Secondary Groups added to a third Group, you can then place a delay between the Primary and Secondary Groups so that the Primary is contacted and then some period of time later, the Secondary is contacted. Have you tried this?
Mike