paul murphy
If an alert fires and it is the middle of the night I don't want to wake somebody up to handle it. I'm happy to just send them an email.
However if the alert has not been acknowledged by 12 o clock the next day then I would like to ring the person.
Is this possible?
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Hi Paul,
Do you have a rotation to worry about? If you so you could set up all members' e-mails and then set up a second group that has their voice devices set up. The second group would be configured to be notified after a 12 hour delay and would be right after the person on shift. This group should not be in a rotation and placed second. All others should be after a very long delay after that group.
If you don't have any rotations to worry about you could just set up the person's e-mail device directly, a 12 hour delay then that person's voice device.
Let me know if this sounds like it could work.
Hi Francois,
The problem is that I don't want to alert after an 12 hours delay.
Its not a delay in the traditional sense.
If the alert fires at 1 in the morning then the delay would be 11 hours so that it rings them at midday.
If the alert fires at 8 in the morning then the delay would be 4 hours so that it rings them at midday.
If the alert fires at midday in the morning then their would be no delay.
Does it make sense?
Any ideas how I would achieve this?
Hi Paul,
Yes that's pretty clear and there may be a way.
When you create a shift, it's got a start time. You can make it so this group is "on" from noon to say 12:30 or something. What happens is if a shift is not active (i.e. it's not noon yet) the message is "queued" for delivery at the start of that shift. As long as the event is active at noon it should start delivering to this secondary shift to the voice devices.
I'd encourage you to test this, and pick any random time to have the shift start. This way you can simulate an initial round of messages then make sure the secondary shift kicks in to notify the voice devices when the time comes.
You could make two shifts part of the same group this way, one shift would have the e-mail device and the other would have the voice devices maybe.
If you need a more detailed proof of concept I can see if I can provide something more formal as an outline.
Is the following statement correct?
If an alert fire during shift 1 and no one acknowledges it, when shift 2 starts it will ring them. In essence non acknowledged alerts roll across shifts till someone acknowledges it.
Ok that is brilliant.
I think that is exactly how I have made it.
Yep that is what I had suggested. If you tested it and it works the way you want I think we have a winning combination!
Post back if we missed anything.